Password reset link doesnt work

Hi, Ive just loaded NIS 2001, clicked update during installation so dont know if im running NIS 2001 or 2012, but its version 19.1.1.3 

 

My problem is registration - I cannot recall my old password. I've gone through the password reset process 4 times, keep receiving the reset link email from norton, but then get stuck as the email links to a page which doesnt load - I get  a blank page except for the text at top left stating "error unspecified" - btw, I have cut & pasted link int , in chrome & explorer on windows 7 and also safari on an iphone - all same result. 

 

Any ideas, or anyone know how to email a human at norton technical, rather than get their interactive computer help support?