We would like to apologize for the delay in responding to anyone who may have experienced a problem uninstalling our Norton PC Checkup tool. There was an unforeseen glitch in the PC Checkup 1.0 tool, which has been fixed as of 11/17/08 and automatically replaced with PC Checkup 1.1. Any person who may have an old version of the PC Checkup tool on their system should receive an update automatically by launching the application. Then, upon closing it, it should uninstall. Again, our apologies for any inconvenience or frustration you may have experienced while dealing with this issue. Our goal is to help you maintain a healthy PC and avoid computer frustration and we appreciate you bringing this problem to our attention.