PC crashes during full system scan

A couple of weeks ago my PC crashed whilst running a weekly full system scan. A second attempt had the same result. As I'd updated some Samsung Software that morning, I assumed this was the problem and ran Windows restore. The full system scan then ran ok so I assumed problem fixed. However, the following week the same thing happened. I un-installed the Samsung software (I didn't really need it anyway) and tried again. All ok. Once again I assume problem fixed.

 

But, yesterday the same thing happened again - twice. Windows Action Centre records the crahs and suggests files that might help (not that I can find them!). There are 3 user accounts on the PC and these files point to one of the users. I can only think it's a corrupted file as the PC and Norton 360 seems to function perfectly otherwise. The only possible solution I can come up with is to un-install 360 and then re-install it. I'm using Win 7 (Home Premium) 64 bit andIhave latest version of 360 - 21.1.0.18. Anyone have any other ideas?

Hi NAD9956

Try a Norton full scan in safe mode (see help and support from the start menu). 

If you use Safe mode with networking it allows an internet connection so physically disconnect the internet, disable the wifi before booting into safe mode with networking as Norton appears to be disabled in safe mode only allowing a full scan.  Then restart the computer.

 

Then try a Norton full scan in normal mode?

 

Can you repost with the result?

 

 

ATB

 

intesec

 

intesec, before you suggest using safe mode to users, this information might be handy.

 

http://pcsupport.about.com/od/termss/p/safe-mode.htm

 

 

NAD9956

 

If you are seeing corrupted files causing trouble, it could be some  Windows file(s) that got corrupted, and it could be as a result of a problem with your hard drive.

 

To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.

Then to check for Windows file corruption...Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.

Let us know if any errors are found by either of these scans.

 

 

 

 

Thanks to you all for the suggestions. WIndows Action Centre provides info for the first couple of crashes and I manged to find the files. Sadly they weren't much help and I need another programme to open one of the files that has.dmp extension. However, I suspect that it is probably a corrupted Windows file or files and I think chk disk seems a logical first step. Will post results when complete. Thanks again all of you for your suggestions.

Hi, NAD9956. Even if chkdsk comes up clean, I'd suggest you do as peterweb says and also run the sfc /scannow feature, as that will check for any corrupted Windows files, and attempt to repair them.

Hi Guys, sorry about the delay in posting a further reply but have been away and with Christmas etc... Anyway, ran chkdsk and sfc/scannow - no reported errors.  Ran a quick scan - no problems but full scan crashed again. So far as I can see the problem is in definitely a file or files in one the 3 user accounts on my PC. I know which account it is so I think the only solution will be to delete this account and set it up again.

A couple of weeks ago my PC crashed whilst running a weekly full system scan. A second attempt had the same result. As I'd updated some Samsung Software that morning, I assumed this was the problem and ran Windows restore. The full system scan then ran ok so I assumed problem fixed. However, the following week the same thing happened. I un-installed the Samsung software (I didn't really need it anyway) and tried again. All ok. Once again I assume problem fixed.

 

But, yesterday the same thing happened again - twice. Windows Action Centre records the crahs and suggests files that might help (not that I can find them!). There are 3 user accounts on the PC and these files point to one of the users. I can only think it's a corrupted file as the PC and Norton 360 seems to function perfectly otherwise. The only possible solution I can come up with is to un-install 360 and then re-install it. I'm using Win 7 (Home Premium) 64 bit andIhave latest version of 360 - 21.1.0.18. Anyone have any other ideas?