PC's stuck in "Parent action is required"

Hi,

 

At one of our locations, the PC's (all Windows 7 Pro with NIS 2013 and the latest version of NOF) have the NOF icon (the dog paw) with a red X.

 

When I hover the mouse over the icon, it says, "Norton Family Parent action is required".

 

Being somewhat familiar with NOF, I had already gone into Edit Accounts and set up everything. I did that when I first installed NOF, and I double checked everything again when the red X and the Parent Action message started showing up.

 

What's going on? I can't get rid of the red X on this account.

 

I'll PM you the account email.

 

Thanks,

Dan

Hi,

 

At one of our locations, the PC's (all Windows 7 Pro with NIS 2013 and the latest version of NOF) have the NOF icon (the dog paw) with a red X.

 

When I hover the mouse over the icon, it says, "Norton Family Parent action is required".

 

Being somewhat familiar with NOF, I had already gone into Edit Accounts and set up everything. I did that when I first installed NOF, and I double checked everything again when the red X and the Parent Action message started showing up.

 

What's going on? I can't get rid of the red X on this account.

 

I'll PM you the account email.

 

Thanks,

Dan

1) not sure, have to try it

2) yes, the profile is there and the computers are listed

Hi dbdan22,

 

For 2), not just if the profile is there or not...please let me know if you see the message "XXX is protected" in green under the profile online?

 

 

Thanks,

Katie

Yes the users are all protected.