My old computer died by a lightning strike and purchased a new one. The new one is a Dell Inspiron 24 5410 with Windows 11.
I later noticed that my cursor was moving on its own. I changed the cusor color to bright purple in order to catch this movement. A short time later Amazon got charges for gift cards (virtual) to download music. I reported it to Amazon and my credit card company. I follow up changing passwords and having a new credit card issued. All went quiet with the occasional phantom movement, until It tried to order additional virtual gift cards again, but I stopped it.
I want the phantom removed from my computer. The phantom seem to be controlled via my Wifi connection, if Wifi is off there is no phantom. This last episode it even esisted my turning off the Wifi until I physically unplug it.
I need to get rid of this phantom which appears to be a live remote hacker. What can I do to eliminate this intrustion? My Norton 360 does not see it. It even came in through VPN until I shut it down too.
HELP!