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Thanks for replying.
I downloaded and tried to install the LiveUpDate notice, but always get an Installation Failed notice. Anything else I can do to correct my problem?
Hi jako,
I received some additional information that I was not aware in my previous response. LiveUpdate Notice (LUN) is now integrated with the Norton 2009 products, so there may have been some problem with the overinstall. There is no graceful way to remove just LUN in this situation. At this point, I'd recommend using Add/Remove programs to uninstall 2009, download and run the Norton Removal Tool to get out the remains of LUN, then reinstall 2009.
Please let us know how it goes.
Matt
After installing NIS 09 this morning, I alway get an error message, “A necessary file could not be loaded: PIF:AlertEng.dll” whenever I start up my computer. The same error page recomends downloading and running file 1002,1 to correct this error. I did both, but the error still shows up on boot. Otherwise, NIS 09 runs without problems. How can I get rid of the error message? Thanks.
Matt, thanks for your support. I did what you recommended and also installed NSW Basic first, then NIS 09. Everything is working correctly now. Thanks again.
James
I get the same message and have followed all the suggested solution and non have worked. The message remains. Installed and uninstalled 3 times, used the Norton Removal Tool, etc. Nothing can get rid of this message. Is this a program bug under Windows Vista?
Hi Startestor,
I don't think it is a Vista problem specifically. If the solution didn't work, I'd actually recommend contacting support so that they can manually remove it. Use this link and select your region for the support options available for you:
http://www.symantec.com/norton/support/globalmaps/global_links.jsp?mod=cs
Sorry we couldn't help here.
Matt
Hello,
After downloading and double clicking the luninst.exe file, I get a message that it will take 1-3 minutes to complete LiveUpdate Notice installation. I click okay. Then I get a message that the installation failed
Hi,
I am new to this board. I too have the alerteng.dll problem after installing NIS09. I spent 2hours with a Norton tech last night and there is no change. He actually said "it is working fine all you need to do is click on the message and then continue working".
He did say that LU will have a fix in by next week. He guaranteed it. I am not sure how he can guarantee it.
He said my problem had to do with having Norton Ghost from Systemworks premier 2005 installed. For the message to go away I needed to uninstall Ghost 9.0.
It doesn't make sense that once you purchase a product then for it to work you have to uninstall another product.
Any other suggestions on getting rid of alerteng.dll without uninstalling apps?
M
Did you try running the fix tool in the document PIF:AlertEng.dll ?
I did. We ran it twice. and still got the alerteng.dll message at startup
Navigate to the entry HKLM\Software\Microsoft\Windows\Currentversion\Run in registry. Remove the entry PIF:AlertEng.dll.
Restart the computer.
If this does not work, download and run Norton Removal tool. Then delete the all the Symantec entries from your computer, especially if there is a folder by the name Symantec Shared.
Reinstall 09 version. This should resolve the issue.
Thanks for the suggestion. I am concerned if I remove other Norton products such as Ghost 9.0 or GoBack I will not have the protection I need.
I just tried the deletion strategy and the stubborn sucker is still back. I would try the other strategy however as I mentioned earlier I am nervous about losing Ghost and GoBack.
Any thoughts?
Hi
I have the same problem. I presume this is the Windows Registry where you delete the reference to this dll?
Thanks,
Ron
that is correct - it was the dll
I hope you can install the Norton Ghost or Goback after running NRT and reinstalling the 09 version. Do you have the order details to reinstall the Goback or Ghost? Sorry for the delay in responding to this thread.
Hi Vineeth,
Thanks for responding. I have all the disks and keys. My concern is if I uninstall I Ghost, Goback, Systemworks 2005, and NIS09 and then reinstall NIS09 and would I safely be able to restore the other apps on top of NIS without creating another error?
M
Hi Martin,
I suggest you to install NIS 09 first and then install the other products. Let's see how it works.
Vineeth--
Hi Martin,
I sent you a private message, kindly check it.
Vineeth P S---