I recently had to contact Norton Live Chat twice in the same day because of an issue I had with the FREE trial for the Deluxe software. Specifically, my download ended up being the Security with Backup (10 pc's/devices + back-up feature) when in fact all I wanted was the Deluxe (5 pc/devices). BOTH times the techs tried to sell me the software. --- I HAD ONLY JUST DOWNLOADED IT !!! --- could you give me at least a couple of days before you start pitching me to buy it!?! I'm SO turned-off by this, I will probably go with another product.