Please help - 2 system tray icons!

Norton Security | Norton Internet Security
21

OK so the good news first... I managed to clear both entries by right-clicking on the contents, and there was a 'select all' option.

 

The bad news... following a reboot the icons remain the same :(

 

In the icons 'customize' menu, I have 2 icons stating "Symantec Service Framework" with Norton 360 underneath.

 

I then have another icon (red circle with white cross) for "ccsvchst.exe" with Norton Internet Security underneath.

 

I don't get it!!

 

 

22

I have found the following guide:

 

http://www.ghacks.net/2010/02/09/remove-old-notification-icons-in-windows-7/

 

Is this safe to do?

 

I know that the previous guide said to clear the contents of the key only - NOT to delete the key like advised in this guide?

23

As long as you back up the registry as advised by Yaso_Kuuhl then you could try the solution and can restore the keys should it not resolve your issue.

24

Result!

 

I followed the instructions in this guide....

 

http://www.ehow.com/how_5219664_reset-notification-area-icons-windows.html

 

Now sorted!!!

 

Thank you to everyone who contributed to this thread - I couldn't have done it without you :)

25

Thanks very much for posting back to let us know that your issue is resolved.

26

Hi MPB,

 

Glad you were able to sort out the problem; as mentioned before, the multiple icons are a Windows 7-related issue. Thanks for posting back with the good news :-)

 

If you consider your question answered to your satisfaction, please mark this thread solved by clicking on the grey "Accept as Solution" button of the post which solved your issue, that way other viewers know that your question has been answered and can see the solution directly. Thanks :-)