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Providing some information would be helpful. Which Norton product are you having trouble with? Are you running Windows XP or Vista? What Service Pack for the operating system?
What do you mean "pretty sure its installed"?
Did you have another security product installed prior to Norton?
What information do you see when you open the Norton control panel?
Give us something to work with and we'll try our best to help.
Hi JRoc,
We really need the information Phil asked you.
Floating_Red wrote:
Try to un-install then re-install LiveUpdate.
Removing and Reinstalling components should NOT be the first response to problems, unless it is listed as a specific step by Symantec Customer Support. The linked KB document lists steps to resolve a specific error, and for the issue in this thread, no error message has been stated. Before we encourage others to use a removal tool and reinstall, we should gather information on an issue and see if there is an easier resolution.
Its Norton INternet Security 2008. I'm running vista. Dunno what service pack, whatever it cam with i guess. ?
What do you mean "pretty sure its installed"? It says 300 something days left, I guess its for a year service.
Did you have another security product installed prior to Norton? Just a few popup stoppers.
It says "At Risk" & to fix now at the very top left corner.
Protection Updates are "At Risk"
Spyware def. "At Risk"
Virus & Spyware Scan "At Risk"
It won't update anything. Live Update won't work & now my browser FireFox won't work but Explorer will, so my internet works but firefow won't.
JRoc615 wrote:Its Norton INternet Security 2008. I'm running vista. Dunno what service pack, whatever it cam with i guess. ?
What do you mean "pretty sure its installed"? It says 300 something days left, I guess its for a year service.
Did you have another security product installed prior to Norton? Just a few popup stoppers.
It says "At Risk" & to fix now at the very top left corner.
Protection Updates are "At Risk"
Spyware def. "At Risk"
Virus & Spyware Scan "At Risk"
It won't update anything. Live Update won't work & now my browser FireFox won't work but Explorer will, so my internet works but firefow won't.
Hi JRoc615,
Sorry to hear that you are having problems. You have landed on your feet by coming here - there are plenty of skilled people to help sort these things out for you.
We needed to know information about your PC so that we tailor our solution to your specific needs - so thanks for the info. It helps.
Vista can be very temporamental - I have a dual boot OS - XP PRO / Vista Ultimate. I know each has had a huge number of updates recently. MS and others found a fault in the internet backbone and they have released patched to plug up the security flaw. Some of the patches caused programs like Zonealarm to stop working properly. I've not heard that NIS2008 has had the smae problems.
The link in my earlier post is from the knowledgebase. This knowledgebase is a very useful resource - perhaps you might book mark it for future reference.
Do you know if you have the latest version of NIS2008 - it *should* be 15.5.0.23 . Open up the Norton Protection Centre, click on help and then about. Then click on the tab for Norton Internet Security ... see below.
[edit: Image removed, sent PM to Author.]
My earlier post gave you a link to the latest version of NIS2008. It's probably best that you check your version number and, if you need to, download the update file and work from there. It might solve this bu itself.
The Norton Removal Tool is a last ditch method of cleaning out all Symantec files from your system so that you can do a clean install. Others might leap to this point based on experience and that's OK. Nothing that you have said suggests to me that we need do this just yet. But, if our efforts aren't successful, we may.
The error messages can be worrying ... don't let them raise your blood pressure. The 'at risk' is a catch all term which in my humble opinion frightens some people unnecessarily. It's accurate though ... if, for example, you have not run liveupdate for a while then NIS may not have the last program updates and the virus definitions might be old ... hence at risk. Not the same as - duck and cover, the world is ending <g>
Each thing you tell us helps point to where we should look.
So ... please check your NIS2008 version. If it is not 15.5.0.23 then download and install the file in my first message ... the one with the latest version. Install it and it should automatically clean out the old version along the way. (If that causes problems we will deal with them seperately.)
I hope you have admin privilages for Vista. UAC (user access control) might seem like a good idea to some - I find it's implementation to be nightmarish. Always clicking things ... grr.
Get back once you have follow my first set of instructions and let us know how things went.
Good luck,
Hi JRoc615,
Anyone home?
How did you go ...?
Have you resolved the problem so we can close this thread?
Cheers
Hi firewallin:
Is this a new installation? Was there any other security software installed prior to Norton? Was it removed using its specific removal tool? Do you have any other security software still on board?
What is your operating system and service pack level?
Moved to own thread for better exposure.
Thanks for the quick response delphinium. I am not very computer savvy so I hope you don't mind a few more questions.
This is not a new installation but it was renewed recently. As far as I know, there were not any other security software installed prior to Norton. Is there any way I can see if there is any other software on board? I am using XP pro with service pack 2.
Thanks again.
I believe I have solved it. I think it was something the 5 year hit while playing on the puter and not a Norton problem. Thanks again Delph.
Glad it was easily fixed firewallin.
Best wishes
What is your 360's version:
1. Open main window
2. Click on Hel & Support -> About menu
3. Write down the version number (like this one: 4.1.0.32)
it is the exact one you just poseted.
4.1.0:32
Did you tried turning on Silent Mode manually before running the game?
1. Right click on the system tray Norton icon
2. Click on Turn on Silent Mode
3. Select a duration
4. Click OK
5. Run the game
Let us know the results.
it didn't do anything. 
Hello pandabear
When you play, have you tried to pick servers that have low ping to you? Do you play thru the game or thru some gaming service.? Have you tried the tech support from the maker's of the game? Since it is a new update, it may still be faulty also.
If you have a little more time, try to find some logs in the History on what port the game is communicating.
It is possible that you only have to open a port for the game in the firewall.
Hello
The necessary ports for that game are listed in this site.
http://findports.com/article/battlefield-bad-company-2
Btw, my son just started playing that game online the other day and he also uses N360 version 4.1. I asked him today if he gets any lag and he said he doesn't. He hasn't opened up any special ports either. He uses a router also and has no problems playing the game. He got the latest patch also for the game.
Hope this helps you to troubleshoot the problem.