My 2nd request for assistance after my 1st was spoiled by an unnamed individual....
My mothers laptop was apparently infected with one or more virus's, at which point she used NPE to remove the threat. Now the laptop will not boot in any mode. I know she has Window 7 home premium SP1 x64, but that is about it. I have no idea what version of Norton she has since I have not actually used the laptop previously. Quads, I have very limited knowledge but I can follow instructions very well and any assistance you can provide me will be greatly appreciated. She has pictures of her grandchildren on the laptop she hopes to keep (no back up of course). And she may soon go into Facebook withdrawals.
Thanks for your consideration
-Matt