"please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Archive
21

I did a Back-up image an restore it for testing.

I got the problem, but it seems working after restore.

But I wonder if after restoring and getting this Ghost problem everything is correct ???

 

Denys

 

 

22

Because of where you are with the restore, you are likely seeing a problem with the Customer SRD.  As long as you are restoring to the same machine you are OK.  It sounds like you are, so you are good.  The reason for the error is that the SRD is checking to see if it needs to perform any "fix ups."  If it did and failed you wouldn't be able to boot.  When you'd need to worry is if you're restoring to different hardware. 

 

Since you can boot and use your computer, hopefully this gives you peace of mind.

 

23

I have a HPE 180T. I created a cold back up of the hard drive and was testing the recovery. I am getting the following error. Please give ma a fix for the issue or I would go for a refund.

 

Error EA730002: cannot find the driver database directory"

24

sponnaluru,

 

Are you receiving the error at the same time as the previous customer?  If you restore the image, does the image end up working as well?  Did you create a custom recovery disk? 

 

25

I to am having the same problem with a CF30 Panasonic Toughbook.

I shut it off and restart, the "BLUE" screen pops up. I tried both the org. disk and

a recovery disk which I made just for the CF30. No luck eigher way.

Help.............

26

Could you clarify at what point the error occurs?  Does it occur at the same point?  Is this after attempting to restore the image? 

 

 

27

Do you think Symantec will address this issue with a patch?  I certainly do not like to have to cancel a restore at the end and see and error even if it does work.  Certainly not clean coding. 

28

Yes, It goes thru the process and it hangs up at the end, a box named Recover My Computer Wizard saids

Please insert the recovery disk press OK to continue or cancel to abort.  I reload the CD but the box pops up again after a few minutes

29

When we've seen this particular error when the image has been laid down (only had confirmed by one user in this thread so far) that it has been due to a problem within WIndows PE that has not been addressed by Microsoft.  For the specific use case that's been confirmed, the fix would have to be in the form of an updated version of Win PE that we would then have to build into our recovery disk.  That won't be patchable. 

 

 

30

OEMC,

 

You're in the same use case scenario.  The product is working, but due to a problem with Windows PE it attempts to perform a cleanup an uses the incorrect driver set for this action. 

31

So you would suggest that I update Windows PE on the computer then run a recovery disk with the update ?

32

or should I take Ghost 15 back for a refund?

33

Windows PE is the Windows Pre-Execution Environment.  We use the latest version provided by Microsoft on the Symantec Recovery Disk.  It would have to be updated by Microsoft first (which has not occured yet) and then we could build a new recovery disk.  If this is not acceptible, we have a 60 day no questions asked return policy.  Just contact support and they can help process your refund. 

 

 

34

It is not Nortons issue, would a older version work like Ghost 14? I hate to get away from using Norton altogether.

35

As long as you're not using Windows 7, Ghost 14 should work. 

 

 

36

No, using XP Pro.  -

37

Erik

Might I suggest that for people who have purchased Ghost 15 to provide a Ghost 14 ISO for free? I'm pretty sure Ghost 14 did not have this problem with the version of WINPE it uses.
38

Allen,

 

Already looking into that.

 

39

How would I get it to test it out before I purches it?

40

Hi OEMC,

 

Please check your junk mail or spam folder for an email from me with more information. Thanks!