"Please note: the Norton Toolbar does not work on 64-bit versions of Internet Explorer."

Norton Security | Norton Internet Security
1

Nathan, the ever smiling automated support representative, which opened a page of posts on the issue of IE9 and FF4 compatibility with NIS/NAV, included a very troubling assertion NOT included in the actual postings (bold text below) about the work on hotfixes

:

Nathan: We plan to release an update for NIS/NAV 18.5 and Norton 360 v5 in early  May that will address the problems found in both Internet Explorer 9  and FireFox 4. We're still working on this patch, and testing it thoroughly. I have opened a page in our Norton Community where you can find more information. Please note: the Norton Toolbar does not work on 64-bit versions of Internet Explorer.  This page will help you solve your issue.  You can also click here if you don't see the page I opened.

 

What does all of this mean?  I just upgraded from the 32-bit to the 64-bit version of Windows 7 Ultimate.  Does this mean that I am stuck without Identity Safe if I upgrade to IE9?  Is IE9 64-bit??  Ditto for IE8.  I’m currently running IE8, installed during the 64-bit clean install of the OS, and the Toolbar works fine.  As I have MANY professional and other logon profiles, I rely on the Identity Safe to maintain all of this.  I think it is a BAD idea to stay logged in or to store the passwords in IE or on the website or cookies, where they can be accessed by someone who knows where to look.

Please advise me about the facts here.  I would hate to have to change to another product after 10+ years with NIS and other Norton Products. :smileysad:

 

Thanks,

 

Ken Grush

2

Although your OS is 64-bit, you will have both 32 and 64-bit versions of IE9 on board.  The default is 32-bit, so unless you specify to run the 64-bit version you will be using the 32-bit.  If the Norton Toolbar is working, the 32-bit browser is what you are using.

3

TomiRed & SendOfJive,

 

Thanks for the valuable info.  Until today, I wasn't aware there was a choice.  MS always offers the appropriate installer, and I have not found the term 64-bit in the "About" details for IE8.  the version I have is 8.0.7601.17514.  On the MS IE website, I am unable to find a download of IE 8 for Windows 7 64-bit, but there is one for Vista 64-bit.  I assumed that the new 64-bit installation would use a 64-bit flavor similar or identical to that for Vista, but who knew?  There was ZERO advice from MS on selecting one "flavor" over another.  I've had the 64-bit Windows 7 installed only for several weeks and have not poked around that much.  While I noticed immediately the "C:\Progam Files" and the "C:\Progam Files (x86)" folders, I assumed the latter was for programs that would not support 64-bit processing.  I NOW entries in BOTH FOLDERS for IE and see that they are different, and that there are both a 32- and a 64-bit version of IE. 

 

On the Mozilla support website, they state that there is currently NO 64-bit version of Firefox 4, BUT THEY ARE WORKING ON ONE.

 

If there is no significant advantage in using 64-bit browsers, why are MS and Mozilla BOTH developing them? :smileyindifferent:

4

If the IE Help About does not mention 64 bit, in my installation, that means it is the 32 bit version and that the 64 bit version says so -- just like Windows itself.

 

I see both listed in the All Programs menu -- again with the 64 bit version identified.

5

Nathan, the ever smiling automated support representative, which opened a page of posts on the issue of IE9 and FF4 compatibility with NIS/NAV, included a very troubling assertion NOT included in the actual postings (bold text below) about the work on hotfixes

:

Nathan: We plan to release an update for NIS/NAV 18.5 and Norton 360 v5 in early  May that will address the problems found in both Internet Explorer 9  and FireFox 4. We're still working on this patch, and testing it thoroughly. I have opened a page in our Norton Community where you can find more information. Please note: the Norton Toolbar does not work on 64-bit versions of Internet Explorer.  This page will help you solve your issue.  You can also click here if you don't see the page I opened.

 

What does all of this mean?  I just upgraded from the 32-bit to the 64-bit version of Windows 7 Ultimate.  Does this mean that I am stuck without Identity Safe if I upgrade to IE9?  Is IE9 64-bit??  Ditto for IE8.  I’m currently running IE8, installed during the 64-bit clean install of the OS, and the Toolbar works fine.  As I have MANY professional and other logon profiles, I rely on the Identity Safe to maintain all of this.  I think it is a BAD idea to stay logged in or to store the passwords in IE or on the website or cookies, where they can be accessed by someone who knows where to look.

Please advise me about the facts here.  I would hate to have to change to another product after 10+ years with NIS and other Norton Products. :smileysad:

 

Thanks,

 

Ken Grush