Please regionalize two factor authentication code send

Hello, i was using a long time ago two factor authentication for my account and realized it doesnt work properly. i am at argentina, and wanted to install norton on my brother´s notebook, i have had my phone with me, so i noticed my sister that a sms might arrive soon. well it never happens, tried several times, and nothing, so i used the option to send the code other way, by phone call to my landline , and my sister dont understand english, so i cant install norton on my bros computer…
Disabling Norton 2FA.
it doesnt work properly.
and i don´t want to use VIP