I just had ANOTHER horrible experience with Norton Ultimate Help Desk. I pay $75/year for Norton 360 to protect my computer from viruses. When the product fails, Norton will not fix the problem. They make you buy Ultimate Help Desk for $60 set-up, with a $20 per month charge. I paid this and my computer was repaired after an unreasonable wait time. However, it is nearly impossible to cancel the monthly $20 charge. In my opinion, the Symantec / Norton company epitomizes all that is wrong with corporations. This is perhaps the worst company I have ever done business with. I will never buy another product from Norton or Symantec.