Several days ago I had the bad Live Update file problem that plagued many XP and Win7 users.
Support had me on my cell phone and computer for a full 8 hours, ruining my entire day and plans for the day.
After their many attempts and wasted time trying to prove that it was my problem not theirs, they finally sent the problem to their engineers. It came to pass that it was their problem after all.
I asked Support what is Norton goin to do for taking up and ruining my entire day. My time is valuable too. They offered an insulting 15 days extra on my subscription. I asked for a full renewal subscription because of the entire day lost. They came back with a 90 day offer. I took it and said I was going to pursue my original compensation request.
Today I recieved an email with a survey request which I promptly completed. It asked if I would like to be connected to customer service for further questions.
I was connected to [Removed] and he proceeded to go in circles about my request for a full subscription, even though I asked him several times to escalate me to someone who has greater authority.
Finally, he did and connected me to .
Travis talked the same nonsense about only 90 days is all they could do. I asked him if my 8 hour day was then worth 90 days,(1/4th)of a full subscription, about $20. 1/4th of a $79.99 subscription. He repeated what he said previously.
I asked him to escalate me to someone with more power than him and if not, then remove my subscription and send me a refund of the product. He is aware that I have been a loyal Norton user for over 15 years.The product itself is good.
His answer back to me was that there is no one there that can fufill my request and he's ending the chat session.
Adios MF,(my friend). He did not address my cancellation and refund request. I am pursuing that further.
I can be just as loyal to one of the many other similar products available as I have been to Norton.
So!, All beware of Norton's Support. They will take your whole day away from you even if it's their problem, and give you a meer pittance of compensation and expect you to still love Norton and keep buying their products.
I beleive that there are people in this organization that are much more powerful tha Travis and need to look at his job carefully.
All I want now is a cancellation of my Norton Internet Security and a refund for being an unsatisfied customer of their product as a whole.
Any Norton Exec. is welcome to contact me if they dare.
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