Poor Quality Symantec Virus Removal Service

I have Norton 360 running in a Vista environment and developed a pop-up virus that could not be detected by a complete scanAfter contacting the help desk, I was offered Symantec’s virus removal service and performance enhancement bundle for $140After paying by credit card, a technician took remote control of my computer and an hour later declared he had cleaned same of all virus infectionsWithin 24 hours, the same pop-up virus reappearedNo problem, I had a seven day warranty on their service, so another Symantec technician removed the virus fileProgram Data<SPAN class=“j4”>08046321<SPAN class=“j4”>08046321.exe’ that he described asbad’.  Another 24 hours later, the very same pop-up virus reappeared asking me to download Setup_40s1.exe from online-spyware-kill7.comA third Symantec technician now claims to have cleaned my computer including removal ofProgram Data<SPAN class=“j4”>08046321<SPAN class=“j4”>08046321.exe’.  In a chat session with a Symantec supervisor, he assured me that all his technicians are adequately trained to remove viruses and then avoided answering my question as to why two of his technicians could not remove this virus and the malware that was regenerating the virusThis supervisor claimed he did not know the mailing address for Symantec Corp after I asked for the name and address of anyone in senior managementBased on my experience, this virus removal group within Symantec is in sore need of some re-education in quality service or, better yet, senior management needs to re-think how to satisfy this market need.