Thanks for sending my entire family into a tizzy. On Christmas Eve. One of the busiest days of the year.
'Oops... there's something wrong with your payment' popped up on all our tech. We were worried we were no longer protected, or worse, been hacked. Despite having Norton installed on our our devices. And I knew I had paid the bill in November.
I didn't follow the link, in case it was a scam. I signed into my account & there was a message in communications. With a German header! Luckily I can read German.
After wasting precious time on Christmas Eve, I finally discovered what you were really trying to tell me: update my credit card info.
In future, instead of upsetting clients, could you send a message that says what you mean? Update your credit card info.
Thanks, but this does not solve the problem This is the PDF I posted.
pdf file re-posted for Users that pass this way.
Users that pass this way may not open an attachment from an unknown source. How to post an image in the forums
Katarina:
The current text of the message leads users to believe their payment has not been processed and subscription is at risk.
Yes, Oops, something's wrong with your payment...suggests your payment has not been processed and your subscription is at risk.
The credit card for your Norton subscription has expired. Please update your billing information.
Update My Information
Uppdatera faktureringsinformationen
Update billing information
Katarina:
When will Norton change the message to ask user to update their credit card info?
Thanks, but this does not solve the problem This is the PDF I posted.
When will Norton change the message to ask user to update their credit card info? The current text of the message leads users to believe their payment has not been processed and subscription is at risk.
