Pop-up Notifications on the lower right side of the screen are half off-screen

[John_Purretta]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: Pop-up Notifications on the lower right side of the screen are half off-screen

Problem: Pop-up display in the right hand corner are shifted so that most of it is off-screen. Unable to read message or confirm it as buttons are also off-screen.

Monitor: Samsung U28E590D 28" 4K
Display: 3840 x 2160 (32 bit) (60 Hz)
Graphics: NVIDIA GeForce GTX 1060 3GB

Product & version number: ??

OS details: Windows 10

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@John_Purretta

Pop-up Notifications on the lower right side of the screen are half off-screen
Pop-up display in the right hand corner are shifted so that most of it is off-screen. Unable to read message or confirm it as buttons are also off-screen.
Monitor: Samsung U28E590D 28" 4K
Display: 3840 x 2160 (32 bit) (60 Hz)
Graphics: NVIDIA GeForce GTX 1060 3GB
OS details: Windows 10

Hello @John_Purretta

Has this just started happening, or have the Norton pop-up notifications always appeared this way?
If it started recently, did anything change beforehand, such as:

• a Norton update,
• a Windows update,
• an NVIDIA graphics driver update,
• or a change to your display resolution or scaling settings?

• Is this a recent problem, or has it always occurred?
• What is your Windows display scaling (100%, 125%, 150%, etc.)?
• Does it affect only Norton notifications or all Windows notifications?
• Can you post a screenshot?

Since you’re running Windows 10 with a 3840 × 2160 (4K) display, I’d first suspect a display scaling (DPI) issue rather than the monitor or NVIDIA graphics card itself.

Could you check the following?

• Settings > System > Display > Scale and layout
  • What is the Scale setting (100%, 125%, 150%, 175%, etc.)?
• Does this happen only with Norton pop-up notifications, or do Windows notifications also appear partially off-screen?
• If you temporarily change the display scaling to 100%, do the pop-ups appear correctly?
• If possible, please post a screenshot showing how much of the notification is off-screen.

That information should help determine whether this is a Windows display scaling issue or a Norton notification positioning bug.

If you’re at 100% scaling and only Norton notifications are shifted off the right edge, that starts looking much more like a Norton UI bug than a Windows issue. Conversely, if increasing or decreasing the scaling changes the behavior, DPI awareness becomes the leading suspect.

May be best – to document/report “issue” directly via Norton support.
Note: for an official Norton response – open a support case:
Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started.

AI sourced content may make mistakes

[Peter_B_Shawhan]

John and bjm:

I experience the same issue as John. It happens only with Norton AntiTrack pop-up notifications, and not with any other programs or apps.

I am running Windows 11 Pro version 25H2, OS build 26200.8973, with the latest updates.

The computer is a Dell 8940 desktop with an Intel Core 9 11900K cpu and 64GB of RAM.

The monitor is a Dell P272DEB 27 inch monitor running through an Nvidia GeForce RTX 3060 with 12GB of RAM.

The monitor is set to display at 100% scale and 2560x1440 resolution.

It’s hard to get a screenshot showing the issue, since the issue occurs only intermittently.

I hope this information is helpful.

Regards,

Peter Shawhan

[bjm]

@Peter_B_Shawhan

I experience the same issue as John. It happens only with Norton AntiTrack pop-up notifications, and not with any other programs or apps.
I am running Windows 11 Pro version 25H2, OS build 26200.8973, with the latest updates.
The computer is a Dell 8940 desktop with an Intel Core 9 11900K cpu and 64GB of RAM.
The monitor is a Dell P272DEB 27 inch monitor running through an Nvidia GeForce RTX 3060 with 12GB of RAM.
The monitor is set to display at 100% scale and 2560x1440 resolution.
It’s hard to get a screenshot showing the issue, since the issue occurs only intermittently.

Hello @Peter_B_Shawhan

Has this just started happening, or have the Norton pop-up notifications always appeared this way?
If it started recently, did anything change beforehand, such as:

• a Norton update,
• a Windows update,
• a graphics driver update,
• or a change to your display resolution or scaling settings?

Your report is particularly helpful because your system is quite different from the original poster’s:

• Windows 11 Pro 25H2
• 2560×1440 resolution
• 100% display scaling
• Different monitor and NVIDIA GPU

Since the issue appears only with Norton AntiTrack notifications and not Windows or other application notifications, this points more toward a Norton AntiTrack notification positioning issue than a Windows display scaling problem.

It also appears to be intermittent, which may explain why it has been difficult to capture in a screenshot.

May be best – to document/report “issue” directly via Norton support.
Note: for an official Norton response – open a support case:
Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started.

AI sourced content may make mistakes

[bjm]

At this point, I’ll stop asking about scaling unless another user reports a different pattern. Instead, I’d encourage affected users to provide:

• Their Norton AntiTrack version.
• Whether they use a single or multiple monitors.
• Which corner the Windows taskbar is on (bottom, left, right, top).
• Whether taskbar auto-hide is enabled.

Those are the kinds of variables that sometimes expose notification-placement bugs. Since you now have two substantially different hardware configurations exhibiting the same Norton-specific behavior, I’d be leaning toward calling this a reproducible product defect rather than a configuration issue.

AI sourced content may make mistakes

[John_Purretta]

Yes, I have scaling set to 350%. I have not seen this happen with other apps. I just recently purchaced Norton AntiTrack so this is a fairly recent installation. I also have Norton 360 Delux and Norton Utilities Ultimate.

[John_Purretta]

This is weird. Under custom scaling it says it is set to 190. I set it to 100 and will reboot. Hopefully the app will try to post a message.

Sorry, I couldn’t get it to post anything so I set it back to what it was so I could actually read the screen. This looks like it may have been written in Java. I’ve seen this issue in the past with Java apps.

[bjm]

@John_Purretta

Yes, I have scaling set to 350%. I have not seen this happen with other apps. I just recently purchaced Norton AntiTrack so this is a fairly recent installation. I also have Norton 360 Delux and Norton Utilities Ultimate.

@John_Purretta

This is weird. Under custom scaling it says it is set to 190. I set it to 100 and will reboot. Hopefully the app will try to post a message.

Sorry, I couldn’t get it to post anything so I set it back to what it was so I could actually read the screen. This looks like it may have been written in Java. I’ve seen this issue in the past with Java apps.

Hello @John_Purretta

Unfortunately, since the notification didn’t appear while custom scaling was set to 100%, the test is inconclusive.

At this point we have:

• one report using custom scaling,
• another report at 100% scaling,
• and both indicate the issue is limited to Norton AntiTrack notifications.

That still suggests the notification positioning itself deserves investigation, although custom scaling may be a contributing factor on some systems.

[bjm]

Windows 10

• Display Scale (Settings → System → Display → Scale and layout)
  • Preset values such as 100%, 125%, 150%, etc.
• Custom scaling (Settings → System → Display → Advanced scaling settings)
  • Enter a value from 100–500% (not recommended).
  • Requires signing out and back in (or rebooting) to take effect.
  • Overrides the preset scaling.

Windows 11

• Display Scale (Settings → System → Display → Scale)
  • Preset values similar to Windows 10.
• Custom scaling (Settings → System → Display → Scale → Custom scaling)
  • Enter a value from 100–500% (not recommended).
  • Also overrides the preset after signing out and back in.

So the behavior is essentially the same on both operating systems: if Custom scaling is configured, Windows uses that value instead of the preset Display Scale.

One user has a custom scaling configuration, while the second user specifically reported 100% scaling. If both continue to experience the same Norton AntiTrack notification issue, it strengthens the case that the underlying problem is in AntiTrack’s notification positioning rather than Windows’ scaling mechanism alone.

AI sourced content may make mistakes

[SoulAsylum]

Maybe @nivasraja should also have a look?

SA

[nivasraja]

Hello @John_Purretta & All,

Thanks for sharing these details!

To help narrow this down, could you please provide the Norton AntiTrack app version, confirm whether you’re using one or multiple monitors, and let us know whether Windows taskbar auto-hide is enabled?

If possible, please also add a screenshot the next time the notification appears partially off-screen.

[Peter_B_Shawhan]

@nivasraja -

I can’t tell which version of Norton AntiTrack I am using. The app itself does not display a version number, either on the main screen or on the settings screen. I logged onto my Norton account and went to my orders, and it listed AntiTrack, but did not indicate a version number.

I am using a single 27” monitor - more details on the monitor in message #3 in this thread.

[nivasraja]

Hello @Peter_B_Shawhan ,

To find the version number, please right click the Norton AntiTrack system tray icon at the right bottom and click About.

[John_Purretta]

I only have a single monitor. I don’t know if I want to play any more. That last test scrambled my desktop icons.

I changed my settings not to use Custom settings. Scaling is now set to 200%. I’ll let you know if it happens again.

I am running version 4.7.7063.14126

Taskbar is not in auto-hide mode.

[nivasraja]

Hello @John_Purretta / @Peter_B_Shawhan and all,

Thank you for providing the detailed information in this thread. The behavior described will be reviewed.

For now, please leave your existing settings unchanged and do not perform any additional troubleshooting for this situation. We appreciate your patience and the information you have shared.