As I can see from the "community," there is no solution. Norton either cannot or will not fix the problem. Chat won't help; they don't let you ask any useful question or raise any real problem. Phone support also doesn't work--unless you cancel, and then they wake up! I have Norton on my mobile, and they send me a message to put Norton on my mobile! Clearly Norton is a system with a lot of holes in it. Online "testers" say that Norton is better than McAfee. How bad must that be, then?