AI Overview
Norton sometimes flags a familiar network as “new” or “suspicious” due to various reasons, including network changes, updates, or even bugs in the software. This can trigger alerts and potentially impact network settings, such as trust levels.
Reasons for the “New Network” Alert:
Network Changes:
Any change to your network configuration, like a router restart or a change in your internet service provider, can cause Norton to perceive it as a new network, according to a user on the Norton Community.
Norton Updates:
Software updates, especially in Norton 360, can sometimes trigger these alerts, even if the underlying network hasn’t changed.
Software Bugs:
Some users have reported that Norton 360, particularly older versions, may exhibit bugs that cause it to misidentify networks, says a user on the Norton Community.
Neighboring Networks:
Norton might mistakenly identify networks from neighbors as new connections if they are close by.
Troubleshooting Steps:
1. Verify the Network:
Ensure the network you’re connected to is indeed the one you expect.
2. Check Norton Settings:
- [Firewall] Go to your Norton product’s settings, then Firewall, and then Network Settings. You can configure trust levels for specific networks there.
- [Network Trust] If Norton flags a known trusted network as suspicious, you can add it to your trusted networks list using the Security History feature.
3. Update Norton:
Make sure your Norton product is updated to the latest version, as updates can sometimes resolve these issues.
4. Reset Firewall Rules
If Norton restricts traffic, try resetting your firewall rules or checking your router’s configuration, suggests a user on the Norton Community.
5. Forget and Reconnect:
If the problem persists, try forgetting the network in Windows settings and then reconnecting to it.
AI responses may include mistakes.