Hello @Donald_Springer
We’re curious about your progress.
No progress.
And I continue to get those lousy ads at the end of every scan telling me I have issues and I need to buy Norton Utilities Ultimate, which I already have.
I’m beginning to consider the possibllity that Norton is just malware.
What did Norton support say?
Have you reported issue via Norton support?
Please review: Contact Norton Support
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Smart Scan promotional offers is long time known user complaint.
FAQ: Smart Scan here
Maybe, try Smart Scan at Run manually and do not call Smart Scan
Hello @Grandpa_of_Loba
fwiw ~ as per Norton Chat:
In v24+, a Private network may switch to Public if the device fails trust checks (like losing compliance), if there’s a mismatch in network profile, or due to admin policy overrides. It can also happen after network changes, system reboots, or updates that reset trust validation.
In v24+, a Public network may switch to Private if the device passes trust checks (e.g. becomes compliant or domain-joined), matches a trusted network profile, or receives an admin policy update that reclassifies it. It can also happen after reconnecting to a known secure network or post-validation.
Connecting to a VPN can trigger v24+ to reclassify a Public network as Private, especially if the VPN is recognized as secure or matches a trusted profile. This is because VPNs often route traffic through a known, controlled environment—meeting trust criteria.
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fwiw ~ as per Norton Chat:
In v24+ we have the option of Private and Public network.
In v24+ Private network is the same as v22 Full Trust
In v24+, setting the network to Private network functions similarly to Full Trust in v22, and Device Trust behaves the same way as it did in v22 as well.
In v24+, the Device Trust settings are designed to mirror the behavior from v22, but with a few enhancements for clarity and control.
In v22, you could configure Device Trust at a per-user level, allowing for more granular control—like enabling trust for specific users or allowing overrides.
In v24+, Device Trust is still a feature, but it’s no longer a separate toggle. Instead, it’s automatically enforced when a network is set to Private. This means only trusted, compliant devices can access resources—just like Full Trust in v22. The shift makes trust enforcement simpler and more secure.
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fwiw ~ MICROSOFT v NORTON NETWORK SETTING VOCABULARY
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fwiw ~ Learn more about Norton 360 v24+ Smart Firewall
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We’re hoping Norton publishes and maintains an online, current, in-depth, indexed, searchable, illustrated/videos…Norton 360 v24+ User Guide
AI Overview
Norton sometimes flags a familiar network as “new” or “suspicious” due to various reasons, including network changes, updates, or even bugs in the software. This can trigger alerts and potentially impact network settings, such as trust levels.
Reasons for the “New Network” Alert:
Network Changes:
Any change to your network configuration, like a router restart or a change in your internet service provider, can cause Norton to perceive it as a new network, according to a user on the Norton Community.
Norton Updates:
Software updates, especially in Norton 360, can sometimes trigger these alerts, even if the underlying network hasn’t changed.
Software Bugs:
Some users have reported that Norton 360, particularly older versions, may exhibit bugs that cause it to misidentify networks, says a user on the Norton Community.
Neighboring Networks:
Norton might mistakenly identify networks from neighbors as new connections if they are close by.
Troubleshooting Steps:
1. Verify the Network:
Ensure the network you’re connected to is indeed the one you expect.
2. Check Norton Settings:
- [Firewall] Go to your Norton product’s settings, then Firewall, and then Network Settings. You can configure trust levels for specific networks there.
- [Network Trust] If Norton flags a known trusted network as suspicious, you can add it to your trusted networks list using the Security History feature.
3. Update Norton:
Make sure your Norton product is updated to the latest version, as updates can sometimes resolve these issues.
4. Reset Firewall Rules
If Norton restricts traffic, try resetting your firewall rules or checking your router’s configuration, suggests a user on the Norton Community.
5. Forget and Reconnect:
If the problem persists, try forgetting the network in Windows settings and then reconnecting to it.
AI responses may include mistakes.