I have reinstalled Windows 7 on my desktop and am trying to restore my backed up files using N360. But although I can see the backup files in the Norton Backup Drive when I view through windows Explorer, they do not appear in the restore facility within N360 Backup and Restore. I have tried using the Portable Restore program (ARestore.exe), but this does not see the folders either. Does anyone have any suggestions which might help me recover my data. I am at a real loss over this one and desperate to recover my data.
Taken from a post of Joel_Michel (Symantec Employee) from a thread to use Arrestore.exe:
If it still fails to find your backup set, you probably have a corrupt catalog file. To fix this, go to your backup drive, go into the N360_BACKUP folder. Inside should be one or more folders with a long, ugly, alphaneumeric name.
(e.g. {5ABC34AE-1037-4f5d-BF93-B2B74C80B5F7})
Go into this folder, and remove the file backup.@db. You can put it on your desktop for safekeeping.
Now go back and run the Arestore.exe utility again. It will need to scrape each file in the back up set, one-by-one, so it could take a very long time.
MrCofJax wrote:
I have been reviewing the responses to this problem and am extremely disappointed at what I am finding. In effect, there is no fix for this. Been using Norton religously and the 1st time I need it, it doesnt' work!!!
You don't think one hour and 23 minutes is a little short a period of time for an answer?
Support here is largely supplied by volunteers and users just like you so I suggest a little patience -- no-one has said there is no fix for your problem .... I'm not even sure what it is exactly since I haven't encountered the portable restore feature yet.
It would help people try to help you to have some more information about your system and what is happening so here's my boilerplate:
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.
If you have the COMCAST version of Norton 360 / Security Suite and not the normal retail version please be sure to tell us.
Any other background that could be helpful.
Please also say what internet browser you are using -- name and version number ...
Portable Restore just hangs when invoked either by dbl clicking or when invoked as Admin. No msg.