Hello. Hopefully someone could help me with this issue? It's driving me bonkers.
Since installing Norton Internet Security, I have had an issue with my computer randomly shutting itself down. There doesn't seem to be a pattern to this except for the fact that, each time, the same two events show in my event log immediately prior to the shutdown.
Here they are:
File System Filter 'FileInfo' (6.1, 2009-07-13T17:34:25.000000000Z) has successfully loaded and registered with Filter Manager.
File System Filter 'SymEFA' (6.0, 2010-07-22T20:19:55.000000000Z) has successfully loaded and registered with Filter Manager.
The next ! Error in the system event log is:
The previous system shutdown at 2:09:56 PM on 1/8/2011 was unexpected.
Upon restart, which occurs automatically, I'm given the option to restart in safe mode due to the system not shutting down properly. I chose to restart in safe mode. After windows safe mode loads, I check my event viewer (system) and have multiple errors that occur:
The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.
The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:
A device attached to the system is not functioning.
The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.
The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:
A device attached to the system is not functioning.
The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:
The dependency service or group failed to start.
etc. There are about 10 more similar errors, most of which seem to be related to networking.
Upon restarting the computer again, this time in 'normal' mode, the above errors do not reoccur.
The reason I'm posting this here is that upon searching for infomation about 'SymEFA' and 'FileInfo', I found that the source is Norton. If anyone could give me some assistance on this issue, I would greatly appreciate it. This is a brand new computer and I'm running Win7 Pro (64). I'm not familiar at all with this OS, as I've been a dedicated XP user until now. Is this an issue I'm having with Norton? Or should I look elsewhere for support??