My computer will boot up, but to a black screen and not windows desktop. I've spent about 3 days troubleshooting, all hardware tests pass, I can do a system restore successfully and after restart it goes to desktop and black screen with my mouse cursor. When I choose Safe Mode all the drivers load and it goes to black screen with mouse cursor. Dell XPS 17 3D. PF12 hardware tests (including graphics monitor pass (I do see the Windows logo at startup).
My version of NIS 2013 has been downloaded. Is there any way I can do a virus scan on this computer? I am familiar with how to go into the BIOS to change boot settings and I also know that PF 12 gives the option to boot from DVD/iCD or go to a DOS prompt.
I do have another working computer if I need to download anything. Help! Can I try and download Norton Power Eraser from my PC is working and somehow run it? (I'm not sure how).