Possible virus

Hi, everyone,

 

I have been getting continual uninvited requests to chat on my yahoo email account, and I just read that this could be some kind of virus. I have been trying to make it stop and researching how I might do this, but I can't find any way to stop it. Could this be a virus?

 

Thank you,

 

TF

Hi naumowiim,

 

What is the version of Norton 360 you are running?  Click on Support on main page of program and then About from the dropdown.  Version 5.1.0.29 is the most recent. 

Let us know if you have Skype on the machine.  There seems to be similar issues.

I'm currently running version 5.1.0.29, and do not have skype on my computer.

How about a long shot? 

 

Are your system time and date correct?

Yup.. date and time are accurate.

Hi, naumowim,

 

When you ran Power Eraser, did it cause your system to lock up? And did you run it from Safe Mode, and with the rootkit scan enabled?

 

Some of what you describe is sounding like one of the rootkits that's out there right now, which has a tripwire that will lock the system when the software finds it. If that's what you're dealing with, we need to get you to one of the specialized forums as soon as we can.

 

But other parts of what you describe sound more like what we see sometimes when one security program is installed over another that hasn't been fully removed (this can even be different versions of Norton). That's obviously much less scary--though it can certainly be just as annoying!--and would take us down a different path to get you back up and running. That's why you're getting such a wide range of questions--and more questions than answers at the moment! Please bear with us, and give us as much detail as you can, and we will hopefully have you back in business soon!

Running power erraser never caused any problems, and my computer came with norton; so I don't think it's a problem with a previous version not being totally removed.


naumowim wrote:

Running power erraser never caused any problems, and my computer came with norton; so I don't think it's a problem with a previous version not being totally removed.


That is a jkey statement - which Norton product came with your system??  If it was not Norton 360 (and I am used to seeing a NIS trial installed on a new system) it could be causing a conflict - thus requiring a removal of the trial prior to a clean install of N360.

 

If you have a Norton product on your system and change to another Norton product, the safest way to do this is to uninstall the trial, run the Norton Removal Tool and then reinstall using a fresh download of the product you deisre to install.

 

Let us kinow which Norton product came installed on your system please!

Great catch, Yank!

 

naumowim, if you elect to try that, I just wrote some detailed instructions for the whole process of cleaning out other Norton programs and then doing a fresh install of Norton 360, here:

 

http://community.norton.com/t5/Norton-360/Norton-360-toolbar-not-showing-up-on-firefox-7/m-p/550296/message-uid/550296/highlight/true#U550296

 

The one critical thing I forgot to include--which, again, Yank was good enough to catch--was before downloading the Norton Removal Tool, be sure to export your Identity Safe data (if you've set that up)!