Okay, so I've scoured the forum on this, and know the routine of deleting excess computers when the upgrade says "Norton servers unavailable"....
Problem is, I keep getting the message that two of my kids' computers are running the old client and to download the app. The upgrade won't complete, as per above, yet I cannot delete the two computers that are listed as running the older software.
WTF??? It looks like the moron who pushed out the notice didn't leave an option to remove the computer with the older software from the system...
Oops... Forgot to mention. I've un-installed, re-downloaded, re-installed.... tried everything, but can't complete the install & can't delete the computer from the web interface.
That's just it... They won't delete!.... If I click on the link to delete the computer, I get a dialog asking to confirm, then the page refreshes and another pop-up tells me that two computers are out of date and I need to download the software.
Neither computer ever actually gets deleted or removed from the list.
How sad. I get an email telling me that the problems have been resolved. Still can't remove the computers from the list. Still can't install.
For anyone reading this, there's a very similar product called qustodio, that I'm going to try out. I'll post back here with results if anyone is interested. If you know of the product, or have experience with it, I'd appreciate any information you have on it. PM is fine if you don't want to post.