I'm not even sure I am in the correct forum, so please bear with me... I had a trojan problem sending out e-mails from my hotmail account and I did a scan and could not seem to find any malware, so I finally did come upon a link for Power Eraser and decided to try that- since I activated it hours ago, it has done nothing but continually load- I clicked on the little gray bar on the upper right but even after that closes it is still displaying on the lower left of my screen and I seem not to be able to remove it or get it to stop.
I get my Norton as a Comcast customer and I am not a very experienced user of it. I have changed my password and hope that has solved the trojan problem , but I am concerned because I cannot see that Norton tried to block any intrusion in any way when the attack happened- apparently in the wee hours of the am. I never click on embedded links in strange e-mails and I don't know how the trojan gained entry, but I thought maybe the Power eraser would remove whatever might be there. I guess it is obvious I really don't know much about all this.
At this point I just want to get rid of Power Eraser somehow, as it apparently is doing nothing for me... HELP!