Prelelevement et renouvelment sans consentement-

[otmani_otmani]

ils ont renouveler et preleve sur mon compte sans autorisation de ma part et avant la fin du contrat

[bjm]

@otmani_otmani

They renewed and took money from my account without my authorization and before the end of the contract.

Hello @otmani_otmani
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

Please review: Cancellation & Refund Request [here]

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Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

How to request a refund for an annual renewal fee [here]

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Norton Community does not have access to your Norton account, subscription nor payment profile.

Norton Community urges users that do not want automatic renewal to cancel recurring subscription service and also remove their payment profile.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Important information about subscription, pricing and offers:

• Details: Subscription agreements begin upon completion of the transaction and are subject to our General Terms and Conditions of Sale and our License and Services Agreement. For trials, a payment method is required at the time of registration and the amount will be charged at the end of the trial period, unless cancelled in advance.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before invoicing. Renewals are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscription users will receive an email in advance with the renewal price. Renewal prices may be higher than the original price and are subject to change. You can cancel the renewal as described here in Your account or in contacting us here.
• Cancellation and refund: You can cancel your contracts and request a full refund within 14 days of the original purchase for monthly subscriptions and within 60 days of payment for annual subscriptions. For more information, see our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://fr.norton.com/

Caveat: I do use automatic renewal

[bjm]

Hello @otmani_otmani
Please post progress