Price of renewal? WHy cheaper offers emailed but not good?

I have Norton™ 360 Premium I and it is about to renew but does NOT show the price.  I have removed my CC info so it will NOT auto renew.

I cannot locate the price anywhere.

Also I keep getting Cyber Monday emails for Norton™ 360 Premium I  for $19 but when I try to use it nothing works and it wants me to update.

There is no Email to get Customer Service.. and the that Chat window never opens.

Just a terrible user experience.