Probelsm with Genie Scam protection

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Issue abstract:

Detailed description: It looks like Genie Scam Protection is no longer working on my laptops.

Presumably, this is because of an app update ?

When I try and open it up, it says it is trying to complete activation, but never does.

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them: