We've been getting an error connecting to the server when we needed to extend the kid's time for some long homework. I went to the onlinefamily.norton.com site, got this notification:
Upgrade Norton Family!
The following devices are running an older version of Norton Family. Please upgrade to the latest version to keep Norton Family running properly.
I installed the upgrade and that seems to have fixed the issue.
I am a bit concerned that the software didn't update by itself, or let me know to do a manual update. Even an e-mail blast from Symantec would have helped.