Problem Entering Subscription Code

I just renewed my Internet Security on-line. When I try to enter the Subscription Code the " E" on my key board will not work, there are a few e's in the code.  Sine this is for 3 computers, I tried to update on one of our other computers, the same thing happen, the "E" will not work.

Any ideas?

John

I just renewed my Internet Security on-line. When I try to enter the Subscription Code the " E" on my key board will not work, there are a few e's in the code.  Sine this is for 3 computers, I tried to update on one of our other computers, the same thing happen, the "E" will not work.

Any ideas?

John

Hello John,

 

You didn't mention your product version, but there may be a different field just for entering a renewal code as opposed to entering a new product activation key.  Can you check that?

 

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