Problem identified: Attack signatures disabled even though they are enabled in Norton 360?

[bjm]

@S_F

Thank you for your suggested solutions. I assume it is a display error, but why has Norton not noticed this yet? I always run all LiveUpdates; Norton has full access on my Mac. I have not completely uninstalled Norton yet, but why should I do this? I recently set up a brand new Mac with Norton and the exact same problem appears there. This is really a case for Norton Support, but I couldn’t find any contact address on their entire website. It just refers to the community. However, this message has not appeared in the last 3 days!

Hello @S_F
AI Mode
The reporting of “Intrusion Signatures” and “Remote Access Protection” as “disabled” in your Norton 360 Security History, even when they are actively enabled in the main settings, is typically due to a known software bug/reporting discrepancy or temporary disablement during normal system events like shutdown and startup.

Primary Reasons
The main reasons for this discrepancy include:

• Temporary Disablement: Features may be temporarily disabled during the Windows shutdown process and re-enabled upon startup, with the history logging the disablement but not always the re-enablement.
• Known Software Bug: This incorrect logging has been identified as a long-standing issue in Norton software. The features are often working correctly despite the history report.
• LiveUpdate Process: Security features might be briefly disabled during Norton LiveUpdate.
• Windows Fast Startup: Using a standard “Shut down” with Fast Startup enabled is more likely to show this issue than a full “Restart”.

Troubleshooting and Verification
To check if the features are actually working and resolve potential issues:

• Verify Settings: Confirm the features are enabled in the main Norton 360 settings under Security > Intrusion Prevention and Remote Access. A green status indicates they are active.
• Update and Restart: Run Norton LiveUpdate multiple times and then restart your computer (a full restart, not just shut down and power on).
• Check macOS Permissions: On a Mac, ensure Norton has required system permissions.
• Reinstall Norton: If needed, use the Norton Remove and Reinstall Tool for a clean installation.

Generally, this reporting issue does not mean your system is unprotected.

AI Mode may make mistakes

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@S_F

However, this message has not appeared in the last 3 days!

Thanks for sharing your progress.

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@S_F

Thank you for your suggested solutions. I assume it is a display error, but why has Norton not noticed this yet? I always run all LiveUpdates; Norton has full access on my Mac. I have not completely uninstalled Norton yet, but why should I do this? I recently set up a brand new Mac with Norton and the exact same problem appears there. This is really a case for Norton Support, but I couldn’t find any contact address on their entire website. It just refers to the community. However, this message has not appeared in the last 3 days!

Hello @S_F

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