I am having a real problem installing online family. I am using Windows XP, IE 8, and Hughesnet. I initially started the download and install, and it was taking over an hour which was crazy as it was only supposed to be a 9.55 MB file. I stopped the download, tried again and got to the point that it was downloading drivers. It was taking up to another hour, so I ended the install for that portion. I started again, and this time it continued and completed the install fairly quickly. I completed the process, and added my child as a user, The program shows installed in my control panel, however when I go to settings for my child it tells me that he is not set up on my computer and I need to download the program. I decided to go ahead and try to download again and now it wants to uninstall but that process was taking forever so I stopped. Likewise, I don't seem to be able to uninstall the program through control panel. I have to say I am pretty disappointed. I have used Norton Internet Security for years and just purchased Norton Internet Security 2010 (I had 2006 which was outdated). I just want parental controls without the hassle!! Please help before I switch to McAfee (seriously!!) I don't have the time to spend with a program that seems to be so difficult to use.
Hi dfornyay,
I would be more than happy to setup a remote desktop access and work together with you on this. You're welcome to send me a private message or an email for details. You can find my email address at http://community.norton.com/norton/profile?user.id=15038.
Thanks,
Katie
If the reported problem has been solved, can you post back? I'd like to know what was going on here. Thank you.