Just updated to the latest version and i am now getting an error message as soon as i try to open a word 2007 file. word gives the error “the command cannot be performed because a dialog box is open, click ok then close open dialog boxes to continue” Using office 2007 on windows 7 64bit Also i can confirm that when “microsoft automated scan” is turned off in NIS then the problem does not occcur
I am facing the same issue.
Microsoft Office 2007 SP3, Windows XP Professional SP3 32-bit (updated to the latest patch).
I have the same problem when trying to open Word doc. from Explorer since I have installed latest patch. Word 2007. Win7 64bit
Just updated to the latest version and i am now getting an error message as soon as i try to open a word 2007 file. word gives the error “the command cannot be performed because a dialog box is open, click ok then close open dialog boxes to continue” Using office 2007 on windows 7 64bit Please advise! Also i can confirm that when “microsoft automated scan” is turned off in NIS then the problem does not occcur
Hello surfer1000
Please see this thread. Thanks.
I'm also having the same problem when trying to open a Word 2007 document. However, when I click OK in the error message window, the document then opens. This has only happened this morning after LiveUpdate updated my NIS 2012 to version 19.5.0.145.
I'm also having problems with Identity Safe not autofilling some of my websites since the 19.5.0.145 update this morning, but I'll start a new post for that.
Clearly something wrong with 19.5.0.145, Norton. Can you withdraw it and somehow let us revert to the previous version until you have sorted these problems and tested it properly?
(Windows 7 Home Premium 64-bit)
Good afternoon,
I got the update to 19.5.0.145 and I am seeing an error when I try to double-click a Microsoft Docx file.
Error: "The command can not preformed because a dialog box is open. Click OK, and then close all dialog boxes to continue."
If I turn off monitoring Microsoft Office in the settings things go back to normal. The only open dialog box I can see or detect is the one declaring the error. Not seeing this problem with Excel. Any Ideas ?? Anyone seeing the same problem ??
Thanks --- JW
Hi,
you are not alone... 
You can add mine to this list, Office 2007, Windows 7 64bit, all ok till I updated with the latest patch.
As Symantec say they are aware of this I am sure as always they will expedite and correct this ASAP.
Another NIS product update with reboot, word issue still there. This is the fifth ipdate that requires a reboot in the last week and a half.
All,
If you're having this issue where you see the message, "The command cannot be performed because a dialog box is open...", and need a quick workaround, you can disable the Microsoft Office Scan using these instructions:
Rest assured that you're still protected if you disable this feature, as many of our other features such as AutoProtect and SONAR will protect your computer in real-time no matter what application you are using.
We'll update this post when we have fixed the issue and when you can turn the document scanning on.
Sorry for the trouble and thanks for your patience! 
Other than having to click "OK" to make the unwanted error message go away, is there any downside to NOT turning off Office scanning until the fix comes out?
Thanks.
avjohnnie wrote:Wouldn’t this partly depend on whether or not the Office 2010 product that’s installed is the 32-bit or the 64-bit version? We received the 19.5 update on only one of our systems so far – the one that happens to have the 64-bit version of Office 2010 Pro installed. We are seeing no problems (so far) with any of the Office apps on that system.
Please note though that most of the Norton application extensions, such as Anti-spam in Outlook, don’t function with the 64-bit versions of these apps, only the 32-bit versions.
Just thought I’d mention it…
Regards,
John Burns
Software Research
Hi John,
I don't think any part of this version plays well with x64 apps.
FWIW --
We have an assortment of Win7 Pro 32 & 64 OS bit systems, Vista Business 32 & 64 bit systems, and XP Pro 32 & 64 bit systems. All are running Office 2010 Pro 32bit on the 32bit OS systems and Office 2010 Pro 64bit on the 64bit OS systems.
As of today all of our systems are now on NIS 19.5.0.145 and none seem to be having the file opening problem with Word2010 (32 or 64).
Regards,
John Burns,
Software Research
I am using Norton Internet Security 2012 and it has been running great since I installed it six months ago. NOW I AM NOT HAPPY WITH IT. I'm too getting this error message. The file which is causing this is Norton file officeav.dll, which was downloaded from Live update on the 30 January 2012. I am a tradesperson and rely on my computer everyday, especially Microsoft Office Word. I also rely on Norton Internet Security to run correctly to keep my computer safe. I realize that all programmers do have bugs from time to time but come on Norton over a month and this issue is still not resolved. I am considering uninstalling Norton and going back to using AVG again at least when it gets bugs they fix the problem immediately.
Please Norton listen to your users and fix this issue.
Hi “over a month” are you not confused ? The update 19.5 from 19.2 that caused this problem only came out a few days ago. In my experience Norton seem pretty good and quick at solving problems and releasing fixes, which they have already advised is in the works! Also they did say “Sorry for the trouble and thanks for your patience!” in this matter
Nobby wrote:I am using Norton Internet Security 2012 and it has been running great since I installed it six months ago. NOW I AM NOT HAPPY WITH IT. I'm too getting this error message. The file which is causing this is Norton file officeav.dll, which was downloaded from Live update on the 30 January 2012. I am a tradesperson and rely on my computer everyday, especially Microsoft Office Word. I also rely on Norton Internet Security to run correctly to keep my computer safe. I realize that all programmers do have bugs from time to time but come on Norton over a month and this issue is still not resolved. I am considering uninstalling Norton and going back to using AVG again at least when it gets bugs they fix the problem immediately.
Please Norton listen to your users and fix this issue.
You apparently didn't read the whole thread. Symantec has been aware of the issue since last weekend and is working on it. Just a couple posts back they also provided a simple temporary workaround that will not compromise security.
Hi, erm i did read all the thread, what exactly do you feel i missed ? There is some comment early on about microsoft being aware of it with a revised KB article dated September 18th 2011. Are you refering to this ? (if so i would of thought you would of said “over 4 months”. I don’t know how that microsoft article actually relates to the thread! This thread was only started on the 29th January when the 19.5 update came out, this new update is the root of the problem and it’s only a few days old, and so far only seems to refer to NIS. All the posts in this thread appear to be from people using NIS & not NAV to which that Microsoft article relates. Also lets face it this problem is not the end of the world, and to say your thinking of going back to AVG over this is astonishing to me, whats the problem in hitting “ok” in the dialog box that’s now popping up in word for a few days, no need to blow a gasket over it! Oh yes, im a tradesman too!
I really don't understand some people, Symantec already explained what's what with this issue and they are working on it, it's been explained you only have to hit the 'ok' button in the aforementioned dialog box and you are in. That simple! If you go back to AVG because of this then you get what you deserve.
Further to my earlier post on this thread, I've noticed another oddity in Word 2007 since the NIS 2012 19.5 update:
Most of my previously saved Autocorrect and Autoformat options had been reset (in Word Options ... Proofing ... AutoCorrect options).
Don't know if this was as a result of the NIS 19.5 update or not (can't imagine how it could have occurred otherwise).
Has anyone else noticed this? Hopefully, NIS has not overwritten the file where these Word options are stored!