Problem or slow to access facebook, yahoo.com, youtube etc recently

Hi, My kids have problem or slow to access facebook, yahoo.com, youtube etc recently. If I turn off the web supervision or disable safety minder, everything is ok. Did not encounter this issue before until recently with all setting remain same. Please advice.

 

facebook.jpg

Hi desloh03,

 

What security products are installed on the PC?

 

Please check the link below where shows the compatibility issues with these security products.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&docurl=20090508145137EN

 

 

Thanks,

Katie

Hi Katie,

 

I am using Norton Internet Security 2011 on the PC, I don't think this issue is due to security product, as I have mention on my previous message, if I turn off  the web supervision or disable safety minder from the Norton Online Family, everything is ok. And this issue only happen recently with all setting remain same. Therefore the problem should be do with Norton Online Family. Please advice. Thanks.

desloh03,

 

What version of Norton Safety Minder do you have on the PC?  You can find it by clicking the Norton Safety Minder icon in the system tray and selecting About Norton Safety Minder.

 

 

Thanks,

Katie

 

Hi Katie,

 

Please see below picture.

 

version.JPG

Hi desloh03,

 

Thanks for the update.  Could you disable Norton Internet Security 2011 for a short period of time and see it you still experience the issue (with Norton Safety Minder installed and enabled).  If that corrects the issue, please download and install the latest Norton Internet Security updates to the PC.

 

 

Thanks,

Katie