Hi,
1 year ago I bought 2 years subscription for NIS2011 in HongKong, it's 2 CDs each for 1 year subscription. I've installed NIS from one of CDs and used it for 1 year. Now 1st year subscription is over and I'm trying to activate the second CD.
I press "Renew now", then I enter my 2nd CD product key in the box saying "If you already have a subscription renewal code or a product key - enter it here". NIS accepts my code, checks soething with NIS servers and replies me again "Your subscription is expired! Please renew!".
I've tried to install NIS again from the second CD: it removed my 1st CD NIS, installed it again, but activation still doesn't work.
Does this mean that Norton just cancelled second year of NIS2011 subscription because it's 2012 now? So I've paid for 2nd year but will not get it?
Thanks in advance for any ideas and help.
PS. Also, I'm currently in Beijing while I've bought/activated NIS in HongKong, could this matter?