Problem selectively deleted cloud backup files and folders

[MRNIGELGWILLIS]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Cannot selectively delete from cloud backup

Detailed description: My cloud backup was at 48.9GB or 50GB so i was going to delete some specific files. Bit i find that i can no loner do this in the app.

My Question is Is it still possible to delete selected files or folders from my cloud backup or must i delete the who backup and start again?

Product & version number: Norton 360 Deluxe 26.9.11171 (build 26.9.11171.0)

OS details: Windows 11 Home 25H2

What is the error message you are seeing? None

If you have any supporting screenshots, please add them:

[bjm]

@MRNIGELGWILLIS

My cloud backup was at 48.9GB or 50GB so i was going to delete some specific files. Bit i find that i can no loner do this in the app.

My Question is Is it still possible to delete selected files or folders from my cloud backup or must i delete the who backup and start again?

Hello @MRNIGELGWILLIS

Deleting backup set and files
You can delete files and folder in a backup set if they are no longer needed. You can delete files and folders from your Cloud Backup set or local backup sets.

Sometimes, a back-end service outage or server maintenance can stop you from deleting your backup data. In such cases, try deleting after some time. To identify if there is a service outage, check the Norton Service Status page.

When a file is deleted from a backup set, it automatically gets excluded from future backups. In case you want to back up the file again, you will have to add the file manually to your backup set.

Deleting a backup set is particularly helpful if you want to free some space on your Secure Cloud Storage or your local storage device.

Norton 360 (v24.x and later) ›
Delete files and folders from backup set ›
Delete a backup set ›
Delete backup set from your Norton account ›
Video: How To Delete a Norton cloud backup set and the files that you backed up
https://support.norton.com/sp/en/us/home/current/solutions/v19828921

[bjm]

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Delete backup set from your Norton account ›

1. Sign in to your account.
2. In the My Norton page, under Cloud Backup, click View Backup Sets.You get to view the existing backup sets that are in use.
3. To delete a backup set, click the trash icon of the backup set that you want to delete.
4. In the Delete Backup Set confirmation window, click Delete > Close.

[MRNIGELGWILLIS]

This is what the link to the service status gives me. I will try again later.

Deleting an entire backup set is no problem whatsoever i used that link in the snapshot to delete my backup earlier to day.

In the screenshot below i thought i should see a delete option here but the only place i see a dustbin is for individual files!

[bjm]

@MRNIGELGWILLIS

This is what the link to the service status gives me. I will try again later.

+++++++++++++++++++++++++++++++++++++++

@MRNIGELGWILLIS

In the screenshot below i thought i should see a delete option here but the only place i see a dustbin is for individual files!

me too

[peterweb]

Make sure you are not using a VPN or ad blocking browser extension when trying to access a Norton website.

[bjm]

fwiw ~ as test: Chrome – Norton VPN + Malwarebytes Browser Guard