Problem signature: Problem Event Name: BEX Application Name

need help internet explorer not working seems like it has something to do with Norton...?

this is the message that keeps coming up... very annoying  :( need a solution now!!!

Problem signature:
  Problem Event Name:    BEX
  Application Name:    IEXPLORE.EXE
  Application Version:    11.0.9600.17631
  Application Timestamp:    54b31a70
  Fault Module Name:    IPSEng32.dll
  Fault Module Version:    14.2.1.9
  Fault Module Timestamp:    54c8223b
  Exception Offset:    000c61e2
  Exception Code:    c0000417
  Exception Data:    00000000
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    3081
  Additional Information 1:    5d6e
  Additional Information 2:    5d6ef9135253aecf38a5211f52813d05
  Additional Information 3:    0d78
  Additional Information 4:    0d78b5f7b5aa516f13d946df3667918d

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