Problem with key

I purchased a retail copy of Norton 360. I did purchase it back in 12-2023 when I was at a store because it was on sale.

When I try to update my key (subscription expires in a couple of days) I get this notice
“This product has not been activated by the retail store where you purchase it (-1008)”

Then I also get this message “we are in the process of activating this product key. Please try it again later”

What should be my next steps?

Hello @rehowerter

Activate your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v24808774

Download your Norton product purchased from a retail store
https://support.norton.com/sp/en/us/home/current/solutions/v101779430

May be related:
https://community.norton.com/t/new-licence-key/236908/2

Hello @rehowerter
Please post progress