Problem with LiveUpdate internet connection

Norton Security | Norton Internet Security
1

Hi! My Norton Internet Security says it's at Risk because it's not updated, but when I try the LiveUpdate, it can't be fixed because of the internet connection. It is not valid, though, because I am connected and surfing the internet normally.

If it matters, recently my computer has been through a high-risk virus, but it was quarantined by Norton. It is since then that I have this problem. I've tried everything I could according to Norton support, but the problem still exists.

In addition, the computer turns off by itself, showing me a notice in a black screen that something was not installed correctly or something is damaged. Lately, this has stopped, but LiveUpdate still can't download any update, 12 days now.

I would appreciate some help.

Thank you!

2

Hi,

 

Please try running Live update continuosly and if it fails again to stay protected with latest virus definitions, you can use the Intelligent Updater option. Its nothing but a means to get the virus definitions updated and remember only virus updates and not product updates.

 

You can download the exe file from this location: http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=n95 and just run the exe on your machine.  One think to be noted is, please download the exe depending on whether your system is 64-bit or 32-bit. You can find it by the name of the EXE file.

 

Regards,

Prasanna

3

To offer you a solution, we need to find out the exact LiveUpdate error. Here is the KB article to find out the LiveUpdate error:

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=v63325523_EndUserProfile_en_us

 

-Vineeth

 

 

4

Hey!

 

Thank you very much!! It worked! :D

 

Honestly grateful,

 

i0n11892