I have a problem with LiveUpdate, and have attached the liveupdt.log file below. Having read through the forum I have also tried making proxy exceptions for liveupdate.symantec.com and liveupdate.symantecliveupdate.com. I have also tried to customize the update and only download one at a time, to no avail.
I noticed the following error in Console:
/Applications/Symantec Solutions/LiveUpdate.app/Contents/MacOS/LiveUpdate[28000] Unable to open Symantec.keychain: appears tampered.
I deleted /var/db/com.symantec/Symantec.keychain, retried liveupdate, but again no joy.
Please help - I have over 100 users with the same issue.
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Jun 22, 2009 11:35:23 AM Java LiveUpdate launched with the command line = -c /Library/Application Support/Symantec/LiveUpdate/liveupdate.conf --abort-on-file-exists /private/tmp/liveupdate.0.eOSI32 --available-list /private/tmp/liveupdate.1.c9WAHJ [ -p NAV for Macintosh Virus Defs -v MicroDefsB.Full -l SymAllLanguages -z 0 -t IntelVirusDef ] [ -p NAV for Macintosh Virus Defs -v MicroDefsB.May -l SymAllLanguages -z 2009051332 -t IntelVirusDef ] [ -p NAV for Macintosh Virus Defs -v MicroDefsB.CurDefs -l SymAllLanguages -z 2009060532 -t IntelVirusDef ] [ -p Vulnerability Protection Engine for Macintosh -v 1.3.0 -l SymAllLanguages -z 0 -t MacUpdate ] [ -p Vulnerability Protection Engine for Macintosh -v 1.3.0 -l SymAllLanguages -z 0 -t Update ] [ -p Vulnerability Protection for Macintosh -v IPSsigs -l SymAllLanguages -z 20090514 -t IPSUpdate ] [ -p LiveUpdate for Macintosh -v 5.1.0 -l English -z 1 -t MacUpdate ] [ -p LiveUpdate for Macintosh -v 5.1.0 -l English -z 1 -t Update ] [ -p Norton AntiVirus for Macintosh -v 11.0.2 -l English -z 4 -t MacUpdate ] [ -p Norton AntiVirus for Macintosh -v 11.0.2 -l English -z 4 -t Update ] [ -p Symantec Administration Console for Macintosh Client -v 1.0.1 -l English -z 0 -t MacUpdate ] [ -p Symantec Administration Console for Macintosh Client -v 1.0.1 -l English -z 0 -t Update ] [ -p Symantec Scheduler for Macintosh -v 5.0.2 -l English -z 0 -t MacUpdate ] [ -p Symantec Scheduler for Macintosh -v 5.0.2 -l English -z 0 -t Update ]
Jun 22, 2009 11:35:23 AM Using character set UTF-8
Jun 22, 2009 11:35:23 AM Command-line Product Selections to update:
Jun 22, 2009 11:35:23 AM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Jun 22, 2009 11:35:23 AM NAV for Macintosh Virus Defs, MicroDefsB.Full, SymAllLanguages, IntelVirusDef, 0
Jun 22, 2009 11:35:23 AM NAV for Macintosh Virus Defs, MicroDefsB.May, SymAllLanguages, IntelVirusDef, 2009051332
Jun 22, 2009 11:35:23 AM NAV for Macintosh Virus Defs, MicroDefsB.CurDefs, SymAllLanguages, IntelVirusDef, 2009060532
Jun 22, 2009 11:35:23 AM Vulnerability Protection Engine for Macintosh, 1.3.0, SymAllLanguages, MacUpdate, 0
Jun 22, 2009 11:35:23 AM Vulnerability Protection Engine for Macintosh, 1.3.0, SymAllLanguages, Update, 0
Jun 22, 2009 11:35:23 AM Vulnerability Protection for Macintosh, IPSsigs, SymAllLanguages, IPSUpdate, 20090514
Jun 22, 2009 11:35:23 AM LiveUpdate for Macintosh, 5.1.0, English, MacUpdate, 1
Jun 22, 2009 11:35:23 AM LiveUpdate for Macintosh, 5.1.0, English, Update, 1
Jun 22, 2009 11:35:23 AM Norton AntiVirus for Macintosh, 11.0.2, English, MacUpdate, 4
Jun 22, 2009 11:35:23 AM Norton AntiVirus for Macintosh, 11.0.2, English, Update, 4
Jun 22, 2009 11:35:23 AM Symantec Administration Console for Macintosh Client, 1.0.1, English, MacUpdate, 0
Jun 22, 2009 11:35:23 AM Symantec Administration Console for Macintosh Client, 1.0.1, English, Update, 0
Jun 22, 2009 11:35:23 AM Symantec Scheduler for Macintosh, 5.0.2, English, MacUpdate, 0
Jun 22, 2009 11:35:23 AM Symantec Scheduler for Macintosh, 5.0.2, English, Update, 0
Jun 22, 2009 11:35:23 AM Adding JLU to the current command line
Jun 22, 2009 11:35:23 AM JLU Macintosh, 3.2, English, LiveUpdateSeq, 10
Jun 22, 2009 11:35:23 AM Java Version 1.5.0_19.
Jun 22, 2009 11:35:23 AM Mac OS X 10.5.7
Jun 22, 2009 11:35:23 AM Java LiveUpdate version 3.2 Build 10.
Jun 22, 2009 11:35:23 AM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
Jun 22, 2009 11:35:23 AM Inventory File Product Selections to update:
Jun 22, 2009 11:35:23 AM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Jun 22, 2009 11:35:23 AM ProductInventory.deleteProduct - Product not found for moniker 0C0C89F8-E695-41de-941C-3C79DDAE2FFD.
Jun 22, 2009 11:35:23 AM The property maxZipFileSize is not set in config file
Jun 22, 2009 11:35:23 AM The property maxZipFileSize in config file changed to 614,400
Jun 22, 2009 11:35:23 AM The property maxTriFileSize is not set in config file
Jun 22, 2009 11:35:23 AM The property maxTriFileSize in config file changed to 10,485,760
Jun 22, 2009 11:35:23 AM The property maxPackageSize is not set in config file
Jun 22, 2009 11:35:23 AM The property maxPackageSize in config file changed to 734,003,200
Jun 22, 2009 11:35:23 AM The property maxPackageContentSize is not set in config file
Jun 22, 2009 11:35:23 AM The property maxPackageContentSize in config file changed to 734,003,200
Jun 22, 2009 11:35:23 AM Checking to see if JLU can connect to its own listener thread.
Jun 22, 2009 11:35:23 AM Checking to see if a session of JLU is running at port 51108.
Jun 22, 2009 11:35:24 AM An active JLU session has been detected.
Jun 22, 2009 11:35:24 AM JLU was able to successfully connect to its own listener thread.
Jun 22, 2009 11:35:24 AM Downloading minitri.flg to /private/tmp/liveupdate/minitri.flg ...
Jun 22, 2009 11:35:24 AM Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
Jun 22, 2009 11:35:24 AM java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:385)
at java.net.Socket.connect(Socket.java:520)
at jluin.a(DashoA5380)
at jluej.a(DashoA5380)
at jluej.a(DashoA5380)
at jluej.c(DashoA5380)
at jluej.b(DashoA5380)
at jlucb.a(DashoA5380)
at jlucb.a(DashoA5380)
at jlufx.b(DashoA5380)
at jlufx.a(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.computeAvailableUpdates(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.a(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.main(DashoA5380)
Jun 22, 2009 11:35:24 AM Downloading livetri.zip to /private/tmp/liveupdate/livetri.zip ...
Jun 22, 2009 11:35:24 AM Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
Jun 22, 2009 11:35:24 AM java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:385)
at java.net.Socket.connect(Socket.java:520)
at jluin.a(DashoA5380)
at jluej.a(DashoA5380)
at jluej.a(DashoA5380)
at jluej.c(DashoA5380)
at jluej.b(DashoA5380)
at jlucb.a(DashoA5380)
at jlucb.a(DashoA5380)
at jlufx.b(DashoA5380)
at jlufx.a(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.computeAvailableUpdates(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.a(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.main(DashoA5380)
Jun 22, 2009 11:35:24 AM Downloading minitri.flg to /private/tmp/liveupdate/minitri.flg ...
Jun 22, 2009 11:35:24 AM Connecting to liveupdate.symantec.com:80 via HTTP ...
Jun 22, 2009 11:35:24 AM java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:385)
at java.net.Socket.connect(Socket.java:520)
at jluin.a(DashoA5380)
at jluej.a(DashoA5380)
at jluej.a(DashoA5380)
at jluej.c(DashoA5380)
at jluej.b(DashoA5380)
at jlucb.a(DashoA5380)
at jlucb.a(DashoA5380)
at jlufx.b(DashoA5380)
at jlufx.a(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.computeAvailableUpdates(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.a(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.main(DashoA5380)
Jun 22, 2009 11:35:24 AM Downloading livetri.zip to /private/tmp/liveupdate/livetri.zip ...
Jun 22, 2009 11:35:24 AM Connecting to liveupdate.symantec.com:80 via HTTP ...
Jun 22, 2009 11:35:24 AM java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:385)
at java.net.Socket.connect(Socket.java:520)
at jluin.a(DashoA5380)
at jluej.a(DashoA5380)
at jluej.a(DashoA5380)
at jluej.c(DashoA5380)
at jluej.b(DashoA5380)
at jlucb.a(DashoA5380)
at jlucb.a(DashoA5380)
at jlufx.b(DashoA5380)
at jlufx.a(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.computeAvailableUpdates(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.a(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.main(DashoA5380)
Jun 22, 2009 11:35:24 AM Downloading minitri.flg to /private/tmp/liveupdate/minitri.flg ...
Jun 22, 2009 11:35:24 AM Connecting to update.symantec.com via FTP ...
Jun 22, 2009 11:35:24 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:25 AM The file size of /opt/content/onramp/minitri.flg reported by server is 1 bytes
Jun 22, 2009 11:35:25 AM Receiving file ...
Jun 22, 2009 11:35:25 AM Transfer completed in 1,793 ms (0 bytes/sec)
Jun 22, 2009 11:35:25 AM Downloading nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip to /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip ...
Jun 22, 2009 11:35:25 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:26 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:27 AM The file size of /opt/content/onramp/nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip reported by server is 3,358 bytes
Jun 22, 2009 11:35:27 AM Receiving file ...
Jun 22, 2009 11:35:28 AM Transfer completed in 2,079 ms (1,615 bytes/sec)
Jun 22, 2009 11:35:28 AM Downloading nav$20for$20macintosh$20virus$20defs_microdefsb.may_symalllanguages_livetri.zip to /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.may_symalllanguages_livetri.zip ...
Jun 22, 2009 11:35:28 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:28 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:29 AM The file size of /opt/content/onramp/nav$20for$20macintosh$20virus$20defs_microdefsb.may_symalllanguages_livetri.zip reported by server is 3,190 bytes
Jun 22, 2009 11:35:29 AM Receiving file ...
Jun 22, 2009 11:35:30 AM Transfer completed in 1,923 ms (1,658 bytes/sec)
Jun 22, 2009 11:35:30 AM Downloading symantec$20administration$20console$20for$20macintosh$20client_1.0.1_english_livetri.zip to /private/tmp/liveupdate/symantec$20administration$20console$20for$20macintosh$20client_1.0.1_english_livetri.zip ...
Jun 22, 2009 11:35:30 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:30 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:31 AM Error in getting file size of /opt/content/onramp/symantec$20administration$20console$20for$20macintosh$20client_1.0.1_english_livetri.zip from server
Jun 22, 2009 11:35:32 AM Downloading norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip to /private/tmp/liveupdate/norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip ...
Jun 22, 2009 11:35:32 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:32 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:33 AM The file size of /opt/content/onramp/norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip reported by server is 2,802 bytes
Jun 22, 2009 11:35:34 AM Receiving file ...
Jun 22, 2009 11:35:34 AM Transfer completed in 2,251 ms (1,244 bytes/sec)
Jun 22, 2009 11:35:34 AM Downloading nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip to /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip ...
Jun 22, 2009 11:35:34 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:34 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:36 AM The file size of /opt/content/onramp/nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip reported by server is 2,679 bytes
Jun 22, 2009 11:35:36 AM Receiving file ...
Jun 22, 2009 11:35:37 AM Transfer completed in 2,436 ms (1,099 bytes/sec)
Jun 22, 2009 11:35:37 AM Downloading jlu$20macintosh_3.2_english_livetri.zip to /private/tmp/liveupdate/jlu$20macintosh_3.2_english_livetri.zip ...
Jun 22, 2009 11:35:37 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:37 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:38 AM Error in getting file size of /opt/content/onramp/jlu$20macintosh_3.2_english_livetri.zip from server
Jun 22, 2009 11:35:39 AM Downloading symantec$20scheduler$20for$20macintosh_5.0.2_english_livetri.zip to /private/tmp/liveupdate/symantec$20scheduler$20for$20macintosh_5.0.2_english_livetri.zip ...
Jun 22, 2009 11:35:39 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:39 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:41 AM Error in getting file size of /opt/content/onramp/symantec$20scheduler$20for$20macintosh_5.0.2_english_livetri.zip from server
Jun 22, 2009 11:35:41 AM Downloading liveupdate$20for$20macintosh_5.1.0_english_livetri.zip to /private/tmp/liveupdate/liveupdate$20for$20macintosh_5.1.0_english_livetri.zip ...
Jun 22, 2009 11:35:41 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:41 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:43 AM The file size of /opt/content/onramp/liveupdate$20for$20macintosh_5.1.0_english_livetri.zip reported by server is 2,568 bytes
Jun 22, 2009 11:35:44 AM Receiving file ...
Jun 22, 2009 11:35:44 AM Transfer completed in 2,339 ms (1,097 bytes/sec)
Jun 22, 2009 11:35:44 AM Downloading vulnerability$20protection$20engine$20for$20macintosh_1.3.0_symalllanguages_livetri.zip to /private/tmp/liveupdate/vulnerability$20protection$20engine$20for$20macintosh_1.3.0_symalllanguages_livetri.zip ...
Jun 22, 2009 11:35:44 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:44 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:45 AM Error in getting file size of /opt/content/onramp/vulnerability$20protection$20engine$20for$20macintosh_1.3.0_symalllanguages_livetri.zip from server
Jun 22, 2009 11:35:46 AM Downloading vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip to /private/tmp/liveupdate/vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip ...
Jun 22, 2009 11:35:46 AM Connecting to 205.177.95.141 via FTP ...
Jun 22, 2009 11:35:46 AM Connected to 205.177.95.141
Jun 22, 2009 11:35:47 AM The file size of /opt/content/onramp/vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip reported by server is 2,721 bytes
Jun 22, 2009 11:35:48 AM Receiving file ...
Jun 22, 2009 11:35:48 AM Transfer completed in 1,870 ms (1,455 bytes/sec)
Jun 22, 2009 11:35:48 AM The zip entry is liveupdt.tri
Jun 22, 2009 11:35:48 AM The zip entry is liveupdt.grd
Jun 22, 2009 11:35:48 AM The zip entry is liveupdt.sig