Problem with log in for both the site and the program.

Trying to sign in on the site is giving me this:

 

Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

 

Trying to disable safety minder tells me this :

 

"This machine is part of a different Norton Family account"

 

What can I do about these?