Problem with NIS 2009 and Spysweeper

If you want to see incompatibility head on over to Kaspersky. They have a laundry list of programs you cannot use with there products. So what your saying is that Symantec as well as any other software designer is suppose to test out there product to see if its compatible with the millions of software already out there. That's absurd to think that. So when a car company makes a new car and some fat dude cannot fir in the car then its that the car makes fault. No. You cannot think that Symantec is suppose to test the product against all other security software out there before releasing it to the public. Come on now. Do you think Webroot does this. No.

 

 http://usa.kaspersky.com/support/home-support.php?selected_faq_id=208279751&selected_product_id=&selected_topic_id=

Home & Home Office Technical Support Applications which are not compatible with Kaspersky Internet Security 2009

Concerning Kaspersky Internet Security 2009

If you are installing the File Anti-Virus component, then Kaspersky Internet Security 2009 detects and allows automatically deleting the following products: 

  • Agnitum Outpost Antivirus Pro 6 
  • Agnitum Outpost Antivirus Pro 6 x64 
  • Agnitum Outpost Security Suite Pro 6.0 
  • AhnLab SpyZero 2007
  • ALWIL Software Avast 4.0 
  • Ashampoo AntiVirus 
  • Ashampoo AntiVirus 1.6 
  • Authentium Command AV 4.90.x / 4.92.x 
  • Authentium Command AV 4.94.9
  • Avira AntiVir PersonalEdition Classic 7 
  • Bit Defender Professional Edition 7.2 (Fr) 
  • Bit Defender Standard Edition 7.2 (Fr)
  • BitDefender 8 Professional (Fr) 
  • BitDefender 8 Professional Plus 
  • BitDefender 8 Standard 
  • BitDefender 8 Standard (Fr) 
  • BitDefender 9 Professional Plus 
  • BitDefender 9 Standard 
  • BitDefender Antivirus 2008 
  • BitDefender AntiVirus Plus 10.247 
  • BitDefender Internet Security 2008 
  • BitDefender Total Security 2008 
  • CA AntiVirus 2008 
  • CA eTrust Anti-Virus 7.1.0194 
  • CA eTrust AntiVirus 7 
  • CA eTrust AntiVirus 7.1
  • CA eTrust AntiVirus 7.1.0192 
  • CA eTrust AntiVirus 7.1.194 
  • CA eTrust InoculateIT 6.0 
  • CA eTrust Pestpatrol 5.0 
  • CA eTrust Suite Personal 2008 
  • CA eTrustITM 8.1 
  • CA eTrustITM 8.1 
  • CA eTrustITM Agent 8.0.403 
  • CA Licensing 1.57.1 
  • CA PC Security Suite 6.0 
  • CA PC Security Suite 6.0 
  • ClamWin Free Antivirus 
  • Comodo BOClean 4.25 
  • Dr.Web AntiVirus 4.33 
  • Dr.Web AntiVirus for Windows Servers 4.33
  • DrWeb CommuniGate Plugin 4.33 
  • DrWeb for Windows 4.30 
  • eScan Internet Security Suite 9.0 for Windows 
  • ESET NOD32 Antivirus 3.642 German 
  • ESET NOD32 Antivirus 3.650 
  • ESET NOD32 Antivirus 3.650 Rus 
  • ESET NOD32 Antivirus 3.650 x64 
  • ESET NOD32 Antivirus 3.650 x64 German
  • ESET NOD32 Antivirus 3.650 x64 Rus 
  • Eset NOD32 for Windows 2.5 
  • Eset NOD32 for Windows 2.x 
  • eTrust EZ Antivirus 2005-2008 
  • eTrust EZ Antivirus 6.1 
  • eTrust Personal Firewall 5.5.114 
  • F-PROT Antivirus for Windows 6 
  • F-Prot for Windows 3.14 
  • F-Secure Anti-Virus 5-6 
  • F-Secure Anti-Virus 7.02 
  • F-Secure AntiVirus 2006 
  • G DATA AntiVirusKit 2005 
  • G DATA InternetSecurity 2008 
  • Grisoft AVG 7.5 
  • K7AntiVirus 7.0 
  • K7TotalSecurity 9.5
  • Lightspeed Systems Security Agent 6.0 
  • Lightspeed Systems Security Agent 6.2.0 
  • McAfee Anti-Spyware Enterprise Module 
  • McAfee AntiSpyware Enterprise 8.5 
  • McAfee VirusScan 4.5.1 
  • McAfee VirusScan 4.5.1 Dutch 
  • McAfee VirusScan 4.5.1 French 
  • McAfee VirusScan 4.5.1 German 
  • McAfee VirusScan 4.5.1 Italian 
  • McAfee VirusScan 4.5.1 Korean 
  • McAfee VirusScan 4.5.1 Polish 
  • McAfee VirusScan 4.5.1 Portuguese 
  • McAfee VirusScan 4.5.1 Simplified Chinese 
  • McAfee VirusScan 4.5.1 Spanish 
  • McAfee VirusScan 4.5.1 Swedish 
  • McAfee VirusScan 4.5.1 Traditional Chinese 
  • McAfee VirusScan Enterprise 7.0 
  • McAfee VirusScan Enterprise 7.0 German 
  • McAfee VirusScan Enterprise 7.1 
  • McAfee VirusScan Enterprise 7.1 French 
  • McAfee VirusScan Enterprise 7.1 German 
  • McAfee VirusScan Enterprise 8.0 
  • McAfee VirusScan Enterprise 8.0 German 
  • McAfee VirusScan Enterprise 8.0 Spanish 
  • McAfee VirusScan Enterprise 8.0i French 
  • McAfee VirusScan Enterprise 8.5.0i 
  • McAfee VirusScan Home Edition 
  • Nod 32 ESET Smart Security 
  • Nod 32 ESET Smart Security German 
  • Nod 32 ESET Smart Security Rus 
  • Nod 32 ESET Smart Security x64 
  • Nod 32 ESET Smart Security x64 Ger 
  • Nod 32 ESET Smart Security x64 Rus 
  • Norman Virus Control 5.8 
  • Norman Virus Control 5.9 
  • Norton AntiVirus Corporate Edition 7.0 
  • Norton AntiVirus Corporate Edition 7.5 
  • Norton AntiVirus Corporate Edition 7.6.0.0000 
  • Panda Antivirus 2008 3.01.00 
  • Panda Client Shield 4.01.10 
  • Panda Platinum Internet Security 
  • Panda WebAdmin AntiVirus 
  • Sophos Anti-Virus version 4.6.10 
  • Sophos Antivirus 4.x 
  • Sophos Antivirus 6.x/5.x 
  • Sophos AutoUpdate 2.1.1 
  • Spyware Doctor 5.5. for Windows 
  • StarForce SafenSec 
  • Steganos Internet Anonym Pro 7 
  • Sunbelt Personal Firewall 4.5 
  • Symantec AntiVirus 10.0.1000
  • Symantec AntiVirus 10.0.2000.2 
  • Symantec AntiVirus 10.0.359 
  • Symantec AntiVirus 10.0.6.600 
  • Symantec AntiVirus 10.1.394 
  • Symantec AntiVirus 10.1.4.4000 
  • Symantec AntiVirus 10.1.5.5000 
  • Symantec AntiVirus 10.1.5000.5 
  • Symantec AntiVirus 10.1.5000.5 for x64 
  • Symantec AntiVirus 10.1.6.6000 
  • Symantec AntiVirus 10.1.6.6000 for x64 
  • Symantec AntiVirus 10.1.7.7000
  • Symantec AntiVirus 10.2.0.276 
  • Symantec AntiVirus Corporate Edition 8 
  • Symantec AntiVirus Corporate Edition 9.0.0 
  • Symantec AntiVirus Corporate Edition 9.0.4 
  • Symantec AntiVirus Corporate Edition 9.0.6 
  • Symantec Client Firewall 8.7.4.79 & Symantec AntiVirus 10.1.4.4000 
  • Symantec Endpoint Protection 11.0.780.1008 
  • Symantec Endpoint Protection 11.0.901.2006 
  • Symantec Norton AntiVirus 2004 Professional 
  • Symantec Norton AntiVirus 2005 
  • Symantec Norton Internet Security 2005/2006 (8.0.0.64) 
  • Symantec Norton Internet Security 2007 
  • TEGAM International ViGUARD 
  • Tiny Firewall Pro 6.0 
  • Trend Micro Anti-Spyware 3.0/3.5 
  • Trend Micro OfficeScan Client 7.0 - 8.0
  • Trend Micro PC-cillin Internet Security 2005
  • Trend Micro PC-cillin Internet Security 2006 (14)
  • Trend Micro PC-cillin Internet Security 2007 
  • Trend Micro ServerProtect 5.58 
  • Trust EZ Firewall 5.1.039 
  • Vet Anti-Virus 10.65 
  • ViRobot Desktop 5.0 
  • VirusBlokAda AntiVirus 3.11 
  • Windows Live OneCare 2.0.2500.14 
  • Zone Labs IMsecure 1.5.0.39

If you are installing the File Anti-Virus component, then Kaspersky Internet Security 2009 detects and asks to delete the following products manually: 

  • AhnLab SpyZero 2006 
  • AhnLab V3 VirusBlock 2006 
  • AhnLab V3 VirusBlock Internet Security 2007 7.0.0.274 
  • AhnLab V3 VirusBlock Internet Security 2007 Platinum 
  • Aluria Security Center 
  • America Online Antivirus (Powered by McAfee) 
  • AntiVir Windows Workstation 7.06.00.507 
  • AVG 8 
  • AVG 8.0 
  • AVG Anti-Virus 6
  • Avira AntiVir Personal – Free Antivirus 
  • Avira Premium Security Suite 2006 
  • BitDefender Free Edition
  • BitDefender Internet Security 
  • BullGuard 
  • BullGuard AntiVirus 
  • Bullguard Internet Security 8.0 
  • CA eTrust PestPatrol Anti-Spyware 
  • CA eTrust PestPatrol Anti-Spyware Corporate Edition 
  • ClamWin Antivirus 
  • COMODO AntiVirus 1.1 
  • COMODO Firewall Pro 1.0 - 3.x 
  • DrWeb Antivirus for Windows 4.30 
  • EarthLink Protection Control Center
  • ESET Smart Security 3.0
  • F-Prot Antivirus 6 
  • F-Secure AntiVirus 2008 
  • G DATA AntiVirus 1 
  • G DATA AntiVirus Kit 2007 
  • G DATA InternetSecurity 17 
  • G DATA Software AntiVirenKit 2006
  • Kaspersky Anti-Virus 6.0 for Windows Servers Enterprise Edition 
  • Kingsoft AntiSpyware 2006 + 
  • Kingsoft Internet Security 2006 + 
  • Kingsoft Internet Security 2007 
  • McAfee Managed VirusScan 
  • McAfee SpamKiller 
  • McAfee VirusScan 
  • McAfee VirusScan Core 
  • McAfee VirusScan Online 
  • McAfee VirusScan Professional Bonus Pack
  • Microsoft Windows OneCare Live AntiSpyware and AntiVirus 
  • Norton AntiVirus 2001 
  • Norton AntiVirus 2002 
  • Norton AntiVirus 2002 Professional Edition 
  • Norton AntiVirus 2003 Professional Edition 
  • Norton AntiVirus 2004 
  • Norton AntiVirus 2007 
  • Norton Confidential 1.0.0 
  • Norton Confidential 1.5.1.8 
  • Norton Internet Security 2005 
  • Norton Internet Security 2008 
  • Norton Internet Security 8.0.0.64 
  • Norton Internet Security Professional 2004
  • Panda AntiVirus 2004 
  • Panda AntiVirus 2006-2008 
  • PC Tools AntiVirus 
  • PC Tools AntiVirus 3.6 
  • PC Tools Internet Security 2008 
  • PC Tools Spyware Doctor 5.1 
  • PC Tools ThreatFire 3.0 
  • PC-cillin AntiVirus 2002 
  • PC-cillin AntiVirus 2003 
  • RAV AntiVirus 
  • Rising AntiVirus
  • Sophos Anti-Virus 7.3 
  • Spybot - Search & Destroy
  • StarForce SafenSec Pro 
  • Sunbelt Kerio Personal Firewall 4.3
  • Symantec Norton 360 ver. 1.0.0.184
  • Symantec Norton AntiVirus 2008 
  • Trend Micro Anti-Spyware for SMB / Enterpise 3.x 
  • Trend Micro PC-cillin Internet Security 2008 
  • Trend Micro Security Server for SMB 3.5 
  • Virus Dr.(v10) 
  • Virus Killer
  • Virus Security v9 
  • ZoneAlarm Anti-spyware 
  • ZoneAlarm Anti-Virus 
  • ZoneAlarm Firewall 
  • ZoneAlarm Firewall Pro 
  • ZoneAlarm Security Suite 
  • ZoneAlarm Wireless Security 
  • ZoneAlarm with Antivirus

If you are installing one of the components Mail Anti-Virus, Web-Anti-Virus, Firewall, Anti-Spy or Parental Control, in this case Kaspersky Internet Security 2009 detects and allows deleting the following product automatically: 

  • Kerio WinRoute Firewall 6.0

During installation of the Firewall component, Kaspersky Internet Security 2009 detects and automatically deletes the following products: 

  • Agnitum Outpost Firewall 1.0
  • Agnitum Outpost Firewall 1.0 SDK
  • Agnitum Outpost Firewall 2.5
  • Agnitum Outpost Firewall 2.x
  • Agnitum Outpost Firewall Pro 2.1
  • Agnitum Outpost Firewall Pro 6.0
  • Ashampoo FireWall
  • eTrust EZ Firewall 6.1.7.0
  • Kerio Personal Firewall 4.1.2
  • Kerio Personal Firewall 4.2.3
  • Lavasoft Personal Firewall 1.0
  • Look ‘n’ Stop Firewall 2.06
  • McAfee Desktop Firewall 8.0 / 8.5
  • McAfee Firewall 4
  • McAfee Personal Firewall Plus 7

 If you installing the Firewall component, in this case Kaspersky Internet Security 2009 detects and asks to manually delete the following products: 

  • CA Personal Firewall 2008 
  • CA Personal Firewall 9.1.0.26

If you are installing the Anti-Spam component, in this case Kaspersky Internet Security 2009 detects and automatically deletes the following products: 

  • eTrust Anti-Spam 2005 
  • Trend Micro PC-cillin AntiSpam Pilot

During the installation of any product component, the following products are always detected and automatically deleted:

  • Kaspersky Anti-Hacker 1.0-1.5
  • Kaspersky Anti-Hacker 1.7-1.9
  • Kaspersky Anti-Spam Personal 1.0
  • Kaspersky Anti-Spam Personal 1.1-1.2
  • Kaspersky Anti-Virus 4.x
  • Kaspersky Anti-Virus 5.0 for Windows File Servers
  • Kaspersky Anti-Virus for Windows Workstation 5.0 (5.0.145 - 5.0.225)
  • Kaspersky Anti-Virus for Windows Workstations 5.0 (5.0.527 - 5.0.712)
  • Kaspersky Anti-Virus Lite 4.5
  • Kaspersky Anti-Virus Personal 5.0
  • Kaspersky Anti-Virus Personal Pro 5.0 (5.0.16 - 5.0.20)
  • Kaspersky Anti-Virus Personal Pro 5.0 (5.0.372 - 5.0.712)
  • Kaspersky AntiViral Toolkit Pro

Of course real-time AVs don’t play along well.

Hi Reese_anschultz

 

I hope your day is going wonderful.

 

Well in response to your question I think you should trial and error the short and wide one until it meets your requirements or make it compatible with the tall and narrow one, because while I was just running NIS09 on my computer with Windows Vista I acquired a virus as well as spyware and malware.

 

Of course any antivirus program will let some viruses, spyware, and malware slip through. Though with all innovation as well as with the absence of innovation problems persist. I'm in no way as highly educated in Anti Virus programs as you and by no means am I bashing Norton. It is just that most recently I switched to Webroot antivirus with anti spyware and I have been fine.

 

Note I was initially using the program Norton Internet Security 08 but then upgraded to NIS09 over the internet and that could be the problem in itself. I have read that it is better to install programs from the actual disc rather than downloading upgrades. :S

 

Can't wait for your feedback.

Message Edited by smoke on 12-09-2008 06:41 PM

How do you know you contrated malware?


smoke wrote:

 

Can't wait for your feedback.


smoke, I'm sorry to hear that encountered problems with our product. The issue, however, seems unrelated to this particular topic which is about problems running the Norton 2009 products with WebRoot's SpySweeper. I suggest that you start a new topic to discuss your issue.

Message Edited by reese_anschultz on 12-09-2008 06:54 PM

Thanks for your fast reply.

 

My appologies.

Hi Reese

I don't believe I'm contradicting myself. I don't understand the assertion that Symantec can't be to blame because there were 2 different programs problems with 2 different NIS versions. The fact is 2 NIS versions & 2 major KNOWN-BY-SYMANTEC problems with 2 very extensively used programs. First of all I disagree with "broken again'. These programs were out there and working fine with older versions of NIS. If a new version of NIS is released and it won't  interface with them properly, then NIS isn't 'broken again' but was broken from the onset. Of course that's just my opinion.

In my corporate IT life I experienced all that you mentioned. And I know that there must be an established change control policy and that it must be followed without exception to prevent runaway apps. And I know there are deadlines which have to be met. That being said, I'm not sure enough initial testing was done before the software was released. The testing phase (and QC/QA), before implementation, of any projects I ran called for extensive prework to make sure that existing programs ran with the new software. Many times that turned up bugs which caused a rewrite. I'm sure you've also experienced this. I just feel that both FF3 and Spysweeper have a wide enough user base that they should've been shaken out and tested with each version of NIS before it's release, so that these problems wouldn't appear after release.  I know multiple AV's don't play well together so I would fully understand and wouldn't have a problem with NIS '09 having a problem with Spysweeper's AV, but Spysweeper's AV is not being used. It's not even installed.

Dieselman:

You keep referring to AV in your posts. I don't think you're getting me. Let's try it one more time:

 

Norton's AV IS being used. Spysweeper's AV IS NOT being used. Spysweeper's AV IS NOT even installed.

Spysweeper is being used only for its real-time shields and a manually run spyware scan.

Hi Lyndonevans

Were you concerned about losing Spysweeper's real-time shields? Did you add anything to replace them?

I clearly said 2 real time spyware scanners. Please read what I said carefully. Look at reply #22,14 and my other reply’s. No where diod I say anything about 2 av’s. If you are running Spy Sweeper in real time and using the shields then thats called overlapping security cause your running 2 real time spyware scanners.

Message Edited by Dieselman743 on 12-10-2008 03:06 PM

Same problem here, NIS2009 does NOT play well with Spysweeper.

And the problem has started with installing NIS, with N360v2 I had no problems at all. Now that I have removed Spysweeper, at least I can start windows again without freezing it solid.

And since my subscription doesn't end untill 2011 with Spysweeper, I would like to be able to use it.

 

I also contacted Webroot with this problem, and (the Dutch) support said that they didn't know about any compatability issues with NIS 2009.

So I gave them the links to this forum and the problems I encountered.

Wouldn't it be easier if Symantec contacted Webroot, and tried to solve it? how hard can it be for a symantec/webroot employee to join forces and installing both products on one PC so they can analyze the issues? Why do we, the customers, have to be doing thier work?My guess is that NIS at a pricetag of about €70,- should work well, or shouldn't have been released as Final version, butwould better be kept in Beta.

Spysweeper has the following Real-Time Shields:

Web Browser – Tracking Cookies

                        IE Favorites  

                        IE Security
                        BHO
                        IE Hijack
Network – Common Ad Sites
                 Hosts File
                 Internet Communication
Windows System  – ActiveX
                               Alternate Data Stream Execution
                              Windows Messenger Service
                              System Services
                              Execution
                              File System
Startup Programs – Startup Items
E-mail Attachments

 

I looked for specifics on where NIS 09 handles/covers these items individually as Spysweeper does and couldn't find them. If NIS is indeed a duplicate in protection and using Spysweeper is a security overlap, it should be covered somewhere. Please tell me specifically where NIS '09 addresses these items. 

 

Those are the real time Shields yes. But you are forgetting what the program is called. “Spy Sweeper”. Not “Shield Sweeper”. Spy Sweeper’s main function is to handle spyware which NIS already covers. Also those shields in Spy Sweeper mainly cover IE with the exception of the start up shield. You don’t need those shields if you simply use Firefox.

My many years in IT taught me you can't play 'Trust Me'. You get bit hard in the **bleep** - either now or later- when you play that game. NIS either handles these things or it doesn't. If it does it should/would spec it. If it doesn't and it cripples a PC it has a big flaw and should be fixed. And why is it that you don't know that not all sites work in/with FF? Telling people not to use Spysweeper doesn't fix the problem. It just hides it. You can't change the real world which is that NIS must coexist with a program which has the wide user base that Spysweeper has. Symantec knows the 'don't use it' answer won't fly and will eventually make the fix. The question is how long it'll take to do it.

 

And as for the name "Spysweeper': It could be called 'Henrietta Marigold' for all I care. The fact is it's a lot lot more than just anti-Spyware. Come into the real world. 

As far as the shields dealing with IE: other than the Web Browser ones, MOST of the System and Network shields have nothing to do with IE. And of course the Startup shield has a lot of value. And yes I’m aware that NIS covers a FEW of them. 

Guess you don’t know much about Firefox. Firefox works with about 99% of web sites. And if it doesn’t that’s why there is IE plugin for Firefox.

I have never been infected in well over 6 years now and I surf everything and anything. NIS covers me well. You are just a person who got brian washed by Webroot. I just started using NIS so I am not a long time user of Symantec products but I believe in NIS because of the extensive virus testing I did on my own. If you think those Shields in Spy Sweeper are so essential then you should look farther into why you need them. Prevention is the best cure.

Message Edited by Dieselman743 on 12-15-2008 05:57 PM

I guess you mean 'IE Tab". I have it and have used it for yrs. Some sites still work better and render better in native IE. And you were the one who was always talking about performance. Tell me you think that IE is just as bad a memory hog as FF is. Bring up a task manager/process viewer and see what the mem usage/handles/threads are for each of them and watch it as your browser stays open for awhile. I think you'll be surprised. There's always a price to pay, even with FF (which I use 99% of the time).


D'man

 

"You are just a person who got brian washed by Webroot." hey come on be nice.

 

Quads