Problem with NIS 2013 Quick Scan

Norton Security | Norton Internet Security
1

I've set it so that I'm always "signed in" in all the sites I normally use ( Yahoo mail, Gmail, ... ).

But each time I run a "quick scan", I'm signed out of all those sites and I have to sign in again.

I've checked the NIS scan settings but have no idea what should be changed.

Can someone help please.

Thanks

2

Hi sarofski

You might like to try setting cookies to ignore?

Click the Norton icon, click settings, click computer, click computer scan.

 

 

ATB

 

intesec

 

3

There's only one option for the cookies and it's "Tracking Cookies Scan" and of course I want the tracking cookies to be removed but not for the trusted sites as " Yahoo, Gmail, ... ".

I've been using NIS for 3 years and this option has always been set to "Remove".

So I don't think it should be the problem, unless one of the recent updates has a bug relating to this issue!

4

Hi sarofski

There is another option on the button of ask me whether this provides a list or not I’m not sure, if it does then you might like to identify the cookies you want to keep and delete the ones you don’t.  I don’t have this problem so I’m just making suggestions.

 

 

ATB

 

intesec

5

Hi Intesec

 

First of all, thanks for your help.

I tried it, but it seems you can't exclude the cookies you want.

Besides I checked the cookies that were marked to be removed and none of them were related to the sites I mentioned ( Yahoo, Gmail, ... ) which makes sense. Cause The IDs and Passwords are not lost, I only get signed out.

 

6

Have you recently updated your browser? This sounds like a browser setting for your cookies.

Norton does not affect a logged in status of your web sites. The setting you see for keep logged in is just for you to stay logged into your Identity Safe vault.


7

I install updates for my browser whenever there's one.

But I don't think that's the issue, since it happens ONLY AFTER running a NIS scan!

8

Hi sarofski,

 

Let's backup - which browser are you using?  The reason I ask is IE is my browser of choice.  If I go to  Tools > Internet Options> General Tab > there is a section called Browser History  whicih provides an option to delete temporary files, history, cookies, saved passwords and web form information.    There is a box which when checked will delete Browsiing History on exit.  Please ensure that is not checked or if you use a different browser - try to find the corresponding option on your browser and see if that is the culprit.

9

Hi Yank,

 

I'm using IE 10 and no it's not checked. I'm fully familliar with IE and I'm pretty sure that the problem has nothing to do with my browser settings. As I mentioned I get logged out ONLY AFTER running a NIS scan even withing oppening/closing my browser!

It's really weird, Cause I haven't changed the IE settings for ages and I run the quick scan on a regular basis ( once a week ) and I didn't have this problem before. It started just recently!!

10

This is a known problem with other threads on the subject.  I think Norton is blaming IE10 and not sure if Microsoft is saying much or not. 

 

All I know is the only time I lose the cookies that should be kept, is after a Norton scan.  No idea if anyone will ever fix it or not.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Why-does-quot-Remove-Tracking-Cookies-quot-kill-all-cookies/td-p/940087/highlight/false

11
sarofski wrote:
I'm using IE 10 and no it's not checked.

As robert100 indicated; this is a known issue and there are several threads in this community on the subject. The problem doesn't exist with IE9; it started with IE10. IE10 probably started saving cookies that contain login information, etc. a little differently and NIS hasn't been updated to accommodate those differences. I suspect the cookies that contain this information are being swept up in that catch all called "Orphan Cookie Removal"!

 

Whether it is a Microsoft or Norton problem might be a point to argue, but it is painfully obvious that Norton appears to be ignoring it while many of us suffer the consequences. My work around is to set the Tracking Cookie Scan to "Ask Me" or "Ignore" and run CCleaner to remove cookies periodically. CCleaner lets you exclude specific cookies where NIS apparently doesn't. In NIS if you click "Exclude" after a Tracking Cookie Scan and Report; all it does is change the Tracking Cookie Scan setting to "Ignore" and nothing is reported after that on subsequent scans.

 

Gook luck; there are a number of us in this boat!!!!!!!!!!!!!!!!!!

12

I see, So it's not just me.

I hope they fix it soon. I guess I'll be going back to IE 9 then!!

Thanks for letting me know.