Problem with norton safety minder

Hi , everytime I try to install online family the screen to sign on appears and ask for the parent email and password. I enter it and it tells me it is incorrect. I want to uninstall the whole thing and start from scratch. I am getting very frustrated with this product install.

 

Thank you for your help.

Hi Charl,

 

Please remove the network cable first then try to uninstall/reinstall.  For details, please read the post at http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=980#M980

 

Thanks,

Katie