Hi
i have a issue with Reputation Full Scan in Norton Internet Security 2012.
I have 2 Laptops both running windows 7 and NIS 2012 and both on a the same wireless network.
One will work fine when i carry out a Quick or Full Reputation Scan where as the other will only do a Quick Scan successfully and if i try to do a Full Reputation Scan it stops half way thru and gives a message to say
But the thing is i can do Insight check using NIS 2012 controls panel -Perfomance then Application Ratings with no issues at all.
It confuses me as the info the 2 applications use come from the same Symantec Server i guess.
Contacted support they did remote control of problem laptop but i had the tech support stumped they did not know what to do except to pass on the problem to the program developers to hopefully create a patch to resolve the issue.
as i have found they have had the same issue in the past with NIS 2011 and a patch was made to fix the issue back then.
Anyway as i explained to the tech and we both agreed that the Reputation Scan does not assist the Full Computer Scan to speed up the scan time so less files are scanned each time because that is the part of Norton Insight Application ratings.
Perhaps i do not even have to worry about Reputation Scans as far as i can remeber NIS 2010 did not even have that application in the program so maybe just a toy i do not need to use and stick with Norton Insight and Computer Scans Quick and Full only to protect my Laptops.
If anyone has the same issue please post so i know i am not going mad with the only computer with this problem.
Very Happy Norton user except for this little issue but i also understand fully that this is a very new program that might have a few bugs to be ironed out yet and fixed.
Thanks