I have one older Win-7/32-bit system still in use that is unable to launch any scan-related task/function either from the main GUI or via the auto-fix function. This of course all happened after it received the 22.9 update a couple of weeks ago. I can still successfully launch "Scan-Now" scan operations using the Norton "right-click context menu" interface within Windows File Explorer but everything else (scan-wise) has been completely neutralized by the 22.9 update. Other than this "scan inability" the GUI interface seems to be otherwise working as expected.
I've tried...
- NRnR remove & reinstall mode - No change or improvement.
- NRnR uninstall only mode followed by manual download & install from the management website - No change or improvement.
FWIW...
- LiveUpdates still work properly (or so it appears)
- The 22.9 update (thus far) appears to be functioning fully and properly on all of my 64-Bit Win-10 systems.
Other thoughts on the issue...
- I think this may be related to the Background Scheduling issue being discussed in another thread in this forum because this system has that issue as well (automatic background tasks not starting), and (unfortunately) the "silent toggle" workaround (being talked about in the other thread) does not seem to correct this (perhaps more entrenched) variant of the issue. That leaves this system with both the "background tasks" problem plus this "unable to launch scans" problem.
My temporary work-around...
- Since this update has rendered the Norton Security product completely useless on this 32-Bit Win-7 system -- I have elected to remove the product entirely and temporarily "air-gap" the system pending news (hopefully posted here) that a successful remedial action has been found.
Happy to hear from anyone having some thoughts regarding this variation of the issue...
Cheers!
John