Problems by Upgrading from Norton Ghost 12 to Version 14

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Hi,

 

sounds like a bug with the import of your old settings or the new version has enhancements which will not accuratly work with the old version ( I really think a little bug). If you recover  more issues you should post your Windows Version (Servicepack installed?) and the full version number of your Symantec application. I believe it's easier to set the "puzzle" together ;-)

 

Cheerio

 

Lars

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retty strange.

I really didn't have a problem at all.

When did you try this?

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Hi Lars,

 

my Ghost Version now is: 14.0.1.24977 and when I made these Upgrade I had not yet installed Vista SP1 but a fully updated Vista Ultimate.  In the meantime, servicepack 1 for Vista ist installed on my pc.

 

Best Regards,

Joachim

 

- Beta Tester -

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Hi s4u,

 

I installed it two and a half weeks ago, in end of March and loaded the actual version down from the internet, because these version was not in the stores here in Germany at this time.

 

Best Regards,

Joachim

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I read you recently upgraded to SP1?

Maybe that's in the way?

1 Like
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for what it is worth…use the aplet that uninstalls all norton products…you will loose your settings but it should work.

Message Edited by Fredm2002 on 04-08-2008 06:47 PM

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It’s worth a try. It is always better to uninstall the “old” version first and then install the new :smileyhappy:

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I cannot use uninstall all Norton Products because I'm using Norton 360 too. The new Ghost version was an Update and the installation routine had recognize, that I use an older version and told me, that its now will uninstall the Ghost 12 version.

 

Maybe I'm trying to adjust the procedure on my test machine and I can try both ways. Normal Upgrade and first uninstall the old version.

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jweinmann wrote:

I cannot use uninstall all Norton Products because I'm using Norton 360 too. The new Ghost version was an Update and the installation routine had recognize, that I use an older version and told me, that its now will uninstall the Ghost 12 version.

 

Maybe I'm trying to adjust the procedure on my test machine and I can try both ways. Normal Upgrade and first uninstall the old version.

That's a good one.
Please let us know
11

Hi,

Yesterday I've installed it on my test pc. It works with the upgrade process and its not need to uninstall the old version first. The difference between my normal workstation and my test pc is my test pc is not running with Windows Vista. It runs with XP Prof SP2. The first backup after the upgrade was slow and Ghost makes a nearly full backup. The following backups were normal and fast and Ghost has observed the last full backup. It seems to be a problem only with Vista.

 

Best Regards

Joachim

 

1 Like
12
jweinmann wrote:

 

Yesterday I've installed it on my test pc. It works with the upgrade process and its not need to uninstall the old version first. The difference between my normal workstation and my test pc is my test pc is not running with Windows Vista. It runs with XP Prof SP2. The first backup after the upgrade was slow and Ghost makes a nearly full backup. The following backups were normal and fast and Ghost has observed the last full backup. It seems to be a problem only with Vista. 

What are the details of this backup job?  The setup of the job in Norton Ghost 12 might have affected the job settings in Norton Ghost 14.
 
In your original post, you wrote:
 
The installation was successful and when the weekly backup starts for the complete backup, ghost save all files without adjustment with the last full backup.
 
I'm not clear on what you mean by, "...when the weekly backup starts for the complete backup, ghost save all files without adjustment with the last full backup."  Do you mean that Norton Ghost is supposed to create a new base image once a week?  With incrementals in between?  Or is it creating a base once a month, with an incremental run once a week? Any additional information you can provide is appreciated.
13

Hello Toni,

 

in Ghost I've two different jobs defined. The first job runs once a week at Saturday and saves the data of all hard disks on my machine. The second runs everyday except on Saturday and it saves the folder My Own Data and some other. Last Sunday after the second run of the saturdays job after the upgrade to Ghost 14.0, was a yellow triangle in the Ghost symbol in tray. I've looked what happend. The destination disk was nearly full and I saw, every of the last two Saturday runs have made a new base image and no incremental backup as before. I started this job again by hand and when i saw, it was another new base file creating, I've cancelled the job. In addition all recovery points are disapperared. After that I've formatted the destination disk new, deleted the old and created two new jobs with the same parameters. After that the weekly backup runs fine again. The daily backup was not affected by the problem.

 

I hope that I have explained it a littel better. If you have further question don't hestitate to contact me.

 

Best Regards

Joachim

2 Likes
14
jweinmann wrote:
in Ghost I've two different jobs defined. The first job runs once a week at Saturday and saves the data of all hard disks on my machine. The second runs everyday except on Saturday and it saves the folder My Own Data and some other. Last Sunday after the second run of the saturdays job after the upgrade to Ghost 14.0, was a yellow triangle in the Ghost symbol in tray. I've looked what happened. The destination disk was nearly full and I saw, every of the last two Saturday runs have made a new base image and no incremental backup as before. I started this job again by hand and when i saw, it was another new base file creating, I've cancelled the job. In addition all recovery points are disappeared. After that I've formatted the destination disk new, deleted the old and created two new jobs with the same parameters. After that the weekly backup runs fine again. The daily backup was not affected by the problem.
Let's clarify the settings of these 2 jobs. What we know so far:
 
JOB 1: Runs Weekly and backs up all hard disks to where? If it backs up the entirety of the hard disks, why would there be an incremental (listed lower in your reply)? Or is this a weekly incremental job for all your disks, that just runs weekly? When is a new base taken?
 
JOB 2:  Daily (except for Saturday) file and folder backup. Is this an incremental job? When is a base taken?
 
What are your settings for space used on the Destination Drive? If either of these are incrementals, are previous incrementals and base images removed when a new base is created? So the problem is only with Job 1? What are the exact settings you choose when recreating Job 1 in Norton Ghost 14.0? How exactly do these settings differ from when Job 1 was created in Norton Ghost 12?
 
I apologize for the many questions; the job settings are important to figuring out this issue, and we want to be sure we completely understand this issue so we can try it here. Thank you for your patience. 
2 Likes
15

Hi Tony,

 

my PC landscape is the following. I have four internal harddisks in my pc and two external USB drives connected. Job 1 saves these four internal harddisks to one of the external disks. The second external disk will not be saved in any backup job. Now to the settings: When Ghost starts the first time after installation, it proposed two backup tasks. One for complete harddisks (my job 1) and one for folders, files and so on (my job 2). In job 1 I choosed the four harddisks as source and as target one of my external USB drives. I changed only weekday and time for backup and nothing else. That's mean I use standard settings for the rest of the settings for job 1. My settings for Job 2 are: I added five folders from My Own Data Folder and choose the six folders Own Documents, Desktop Folder, Internet Explorer Favourites, Own Music, Own Pictues and Own Videos. I've changes weekdays and time too and the rest of the settings is like in Job 1 standard. 

 

If you need further details let me know.

 

Best Regards,

Joachim

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1) Is Job 1 a weekly incremental job for all your disks, that just runs weekly instead of daily? When is a new base image taken?
2) What are your settings for space used on the Destination Drive?
3) Are previous incrementals and base images removed when a new base is created?
4) What are the exact settings you choose when recreating Job 1 in Norton Ghost 14.0?
5) How exactly do these settings differ from when Job 1 was created in Norton Ghost 12?
 
Again, I apologize for the questions.Most likely, it is a setting in Norton Ghost 12 for Job 1 that is causing the issue.
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Hi Tony,

 

1) Job 1 should be run in standard settings twice a week and I've changed it only to run on Saturday. All other settings are not changed.

2) At this time I've made no changes for space settings.

3) No pervious files should be removed.

4) I only choose the disks which should be saved. The other setting are not changed.

5) No changes between the settings between Ghost 12 and Ghost 14 expect the standard settings are different what I cannot know.

 

Best Regards,

Joachim

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Joachim,

 

It sounds like you have set up your backup jobs to create a new base Image/Folder backup for each backup.  That would explain why your destination drive is filling up fast.  If you go into your backup job properties, you should be able to ensure that each backup is an incremental.  This will greatly save you on space. 

 

 

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Hello Erik,

 

after the Upgrade I didn't any changes on the jobs taken over from Ghost 12 and in Ghost 12 I had full backups and incremental backups on the destination hard disk for my wekly Job 1. In which window can I show and set this swicht?

 

Thanks and Best Regards,

Joachim

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Go into Tools, Manage Backup Destination, Select the drive you're backing up to, click on Settings.  In order to limit space, you should limit the number fo file versions for your file and folder backups.  You'll also want to check "monitor disk space usage for backup storage" in order to ensure that you don't fill the drive up.  If you don't want to make changes, I'd recommend "automatically optimize storage".  Let me know if you have any further questions.