Problems connecting to the internet when wifi privacy is turned on

Hi, installed Norton wi-fi privacy but when it is on I get net::ERR_CONNECTION_RESET message and no network connection even when at home using my wifi. If I turn wi-fi privacy off then I can surf at will. Help please!
Thanks

Sorry your post seems to have been missed.

I tried searching on the error you are seeing, and it all seems a little above my head.

First thing to try is to uninstall Norton Wifi Privacy, NWP, and then restart your computer and install it again. 

If that does not help, try contacting Norton Support and see if they can help with this error.   www.norton.com/contactcs